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“Oh those toilets!!!” 3 of 5 stars
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
4.0 of 5 Hotel   |   100 Rue Iberville, New Orleans, LA 70130-1106 (French Quarter)   |  
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Breakfast for 2 Included
Ranked #94 of 154 Hotels in New Orleans
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Oh those toilets!!!”
3 of 5 stars Reviewed March 19, 2013

Before checking in, I read all the reviews about the low water pressure in the bathroom and did not realize that I would experience the same. The moment I got my key and before even dropping my bag, I went into the bathroom to flush the toilet and lo and behold, no flush. I phoned the front desk immediately and to Westin's credit, had a plumber in our room within 3-5 minutes (with a follow up call thereafter) . Whatever the plumber did worked for 2 flushes and for the rest of our 2 day stay, we had our fingers crossed to see if our toilet would flush. Couldn't quite understand the problem with the water pressure esp considering that dual showerhead (which was indeed Heavenly!) had no problems with the water pressure. Oh well...

Now about the rest of room...I think our room was 2311 facing the river , actually not just the river, but the river bend. We could have spent all day and night watching those cruiseships make those turns. The view was spectacular, the bedding was crisp and clean and that dual showerhead is out of this world. The front desk staff was also extremely accomodating and friendly. Weird entrance, great location, bad toilets...still a great stay

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, March 22, 2013
Thank you for the nice comments about your stay and also for notifying us of the challenges encountered during your visit. I can assure you that we are addressing the issue mentioned about your room with our engineering team immediately due to your feedback.

Thank you for allowing us to improve and we hope to see you again in the future as we continue to evolve and grow our property in order to better serve our valued guests in the future.

Be Well,
Kenneth Jacques
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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808 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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English first
Minneapolis, MN
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 17, 2013

We stayed at the Westin for 2 nights. Day 1 the maid service never arrived to clean the room. The walls in the rooms are very thin, you are awakened by voices of people walking up and down the hall and also hotel room doors slamming shut - this was extremely bothersome when we wanted to sleep in until at least 8 am. The rooftop pool is very nice and we did enjoy hanging out there.

There was nothing about this property that wowed men for the price.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, March 22, 2013
Thank you for the feedback on your recent stay with us! I am sorry that your stay was not more than "ok", but we will work diligently to improve based on your valuable feedback.

We hope to welcome you back in the future for a better experience and feel free to reach out to me personally prior to your next visit!

Be Well,
Kenneth Jacques
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 17, 2013

Disappointed in the overall experience! Stayed here Dec. 21- Dec. 24. Will say that the location was superb....Right on the edge of the French Quarter and walking distance to Poydras and Canal. Very good location if that is your priority, and it was important for my husband and for myself.
Arrived late evening and there was no one at the valet entrance on Iberville to help us with luggage so we had to figure out the elevators, etc. by ourselves. Check in was quick and efficient. Room was o.k. but below previous Westin standards for room decor. We were on the 27th floor reserved for Starwood guests> no visible upgrade of any kind in room decor although we had a great view of the Mississippi.
Elevators were a frequent cause of distress since they were being refurbished and only 1 elevator was operational at any time. Not great when you are on the 27th floor! The delays were a good 20-25 minutes each time we wanted to descend from the room.
The staff behind the desk had limited knowledge of New Orleans and directions were often incorrect. We were told that the restaurant August was a 20-30 minute cab ride from the hotel when it was around the corner!
I always stay at Westin/Starwood properties and was very disappointed with the overall service at this location. We chose this hotel because of location, and we got a great Papa Noel rate.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, March 22, 2013
Hello and thank you for staying at Westin New Orleans Canal Place! We appreciate your valuable feedback which we will utilize to improve our physical property and guest services in the future. We will certainly follow up with our associates to ensure they have an insider’s knowledge of our local area in order to personalize their recommendations to cater to our guests individual needs.

In terms of the elevator wait times, we were experiencing challenges in December as there were several delays in completing the modernization of the 4th and 5th of our 7 total elevators which resulted in the long waits you described. We have seen a dramatic improvement in expediting our guest to and from their rooms ever since this turning point and are due to complete our 6th elevator in a few short weeks. Lastly, we are making several other enhancements to our guest rooms, guest corridors, lobby area, and more over the coming months and hope to enjoy the opportunity to welcome you back to see the improvements we have made.

Be Well,
Kenneth Jacques
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ko Phangan, Thailand
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 16, 2013

One of the best hotels I've stayed in. My sole complaint is that the walls are a bit thin and there were an inordinate amount of children. Located centrally, within walking distance of Frenchman, Bourbon, Riverwalk, and Aquarium, but far enough that the noise isn't bothersome.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, March 20, 2013
Thanks for the post and also for allowing us the opportunity to welcome you to the Westin New Orleans. The French Quarter and our breathtaking views of the bustling Mississippi River make our 11th floor sky lobby the perfect place to unwind at the end of your day or to start an evening of delight. We'll take note of your feedback regarding the thin walls and work to see how we can improve our property to make your next experience even better!

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
198 reviews 198 reviews
135 hotel reviews
Reviews in 116 cities Reviews in 116 cities
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed March 15, 2013

The good and bad about Westin is its consistency and looking at the physical plant of tis hotel,kudos to Westin for maintaining consistency with the brand. The hotel is clean. The staff friendly. It feels a bit far from things but really isn't, quite convenient.

Only downside is the self parking requires you to validate and the tyrant at the booth will make no exceptions and direct you to return to the front desk. That is ridiculous, i understand the garage is maybe city or third party owned, but Westin folks need to secure a better agreement. The hotel takes a hit on service for that one.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, March 20, 2013
Thanks for your feedback and we're excited to hear that you enjoyed your stay with us! While it is great to hear your nice comments about our staff and cleanliness; getting constructive feedback such as with our garage is equally important. I can assure you, we will work with the garage company to improve its service immediately. Thanks again and we look forward to welcoming you back soon to see the improvements first hand.

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 15, 2013

This was the first time we stayed at the Westin in New Orleans. We won't stay there again.
First the good things....... strangely enough, the parking garage. You can get really good views of the river from the 9th floor of the parking garage without even staying at the hotel. The roof of the hotel offers very nice views as well. The concierge (I think her last name was Webee) was very helpful and knowledgeable with suggestions. The lobby of the Westin is also very nice with huge windows for viewing the river.
Now the problems……… absolutely nothing for free. I am surprised they don’t charge to use the elevator. With as much as they charge for the rooms, they can’t afford free Wi-Fi????? Come on people, you can get free Wi-Fi in any Starbucks without even buying anything. This is ridiculous to force people to the lobby to get Wi-Fi. Not even a donut for free for breakfast??? Again, they are making plenty of money and could offer something for breakfast. This is just cheap on their part. I stayed at another place on the way home for about 1/3 the cost and had a massive breakfast for free as well as Wi-Fi in the room.
The room was fine but nothing special. The toilet backed up for no reason on our part. That was not good.
Overall, I should have went with tripadvisor reviews and stayed at the quality inn. I think we would have been much happier.

Room Tip: Get a room on the river side.
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, March 20, 2013
Thank you for taking the time to respond about your stay. We are disappointed that you did not enjoy your experience and will work to make improvements based on the valuable feedback you have provided. Please feel free to contact me at your earliest convenience to discuss your visit with us further.

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, Mississippi
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 15, 2013

This was our second stay. Both visits have been for business but I took my family along. The staff is amazing. We had drinks one night at the bar. The drinks were good, albeit pricey, and the staff was attentive and pleasant. Our king room was large and the white tea bathroom amenities smell wonderful. The Westin is a beautiful hotel but expect to pay all the extras. No fridge no microwave and no vending machines. You have to walk through the main lobby to get to the tiny "store" to get a $3 sprite. If you are expecting that then you'll enjoy everything else at the Westin.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, March 20, 2013
We were thrilled that you chose to stay with us again at Westin New Orleans Canal Place and appreciate your loyalty! Our Green Bar has an ever growing reputation for its delicious cocktails, so we’re glad to see the momentum continue. We’ve shared your comments with our team and look forward to seeing you again soon!

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in New Orleans
#61 Business Hotel in New Orleans
#66 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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