This was our second time staying at the Westin on Canal Place and I can't imagine being anywhere else! Besides being a BEAUTIFUL hotel, the location is excellent. It's close enough to walk to shopping on Royal street and Jackson Square, but far enough away to get a good night sleep. We had a great room that overlooked the river and the beds are very comfortable.

We stayed for Mardi Gras and were in the perfect spot to walk to the parades. The staff was friendly and helpful and was able to get us checked into our room early so that we could head down to Canal Street to catch some beads!

The Westin in New Orleans on the Canal is a nice place. I think the best part was the staff! Everyone was very welcoming and nice. The check in was speedy. The person at check in was nice and when I realised I had chosen a room overlooking the city instead of the river, the young man quickly made the change so that my husband and I could look out over the river on the 12th floor. We arrived to our room and found it to be very clean and large. The bed and pillows were comfortable. I attempted to access the wifi from my room and had some trouble (apparently my name didn't match my room). When I called down to the front desk it was noted that I was actually booked on the 26th floor and not the 12th... I thought this was a great mistake because I was hoping for a higher floor. The front desk sent a bell man up to grab our bags and assist us with the move to the new room. The new room was exactly like the first room but higher... Great View!! We booked this room for Mardi Gras (the weekend before Fat Tuesday). During that time it is a huge party. We were lucky enough to be next to a room FULL of screeching women! Sometimes they were not at all quiet (even into the weeee hours when most should have been sleeping). We had to call security a few times from all of their noise but it wasn't too bad...This type of noise is most likely due to the Holliday Fun... And security quickly handled the situation. Other than that, we had a very restful sleep and it was a quiet hotel. The location of this Hotel is prime. Right in the heart of everything and near to the French Quarter. We walked everywhere and felt safe (not to mention there were police EVERYWHERE). There were many restaurants to choose from in this area as well as Bars. They have a Restaurant in the Hotel (VERY EXPENSIVE and not all that good), Also a Bar in the hotel (VERY EXPENSIVE). I would suggest venturing out into the town to taste the food and grab cocktails. There is a pool on the roof but we never got a chance to go up and see it. I would recommend this Hotel to others as a place to stay in New Orleans. You won't be disappointed. The best part about this Hotel is definitely the Excellent Staff! They deserve Cudos!!

Hotel staff were extremely friendly and courteous! Upon arrival, our upgraded room was not available - complimentary drinks at the bar were provided while we waited - front desk person arrives not 15 minutes later (in the bar!) with our keys, advising us that our room was ready and our luggage was taken up for us.
A call was made for extra robes - within 10 minutes they arrived
Little extras were provided without any hesitations.
Riverview room was impeccable.
Beds were comfy - housekeeping was thorough and friendly.
Concierge was extremely helpful and provided us with great suggestions!
Definitely would recommend this hotel!!!!

If this were my first stay in a Westin, it would likely be my last. I'm Starwood Gold, so I know what to expect, this location didn't meet expectations. Stayed here over Christmas and hope they've fixed a lot of the problems.

First off the positive, great location nestled about halfway between River Walk and the French Quarter. It is also directly across the street from Harrahs if you're inclined to gamble. And the hotel sits on top of the Canal Place shops.

I could nitpick quite a few things with rooms, especially baths, that need some updating. I could also gripe about the fact that the restaurant was closed at 7:45PM when arriving tired, not really wanting to go out, but also not really wanting room service. But I'm going to focus on one thing....those elevators.

Regardless of how you enter the hotel, you have to ride two separate elevators to get to your room. If you arrive via taxi or valet a rental, the first elevator you are greeted with to get to the reception desk sounds like it is going to fall apart. But the fun is just beginning!

The second set of elevators are the ones going from the reception, bar and restaurant floor up to the rooms. I'm not sure how many were working, but I started clocking the wait time after noticing how consistently slow they were. Fastest time to get an elevator was 8 minutes, slowest was 22 minutes.

The 19 minute wait was on departure as everyone else was trying to check out, and because of the slow elevators, a couple passed by that were full of people and luggage filled on higher floors. We finally went up to come back down. Although I'm Starwood Gold, we weren't given a preferred floor up high. Had I known about the elevator situation in advance, I would've complained about that.

It appeared the elevators were in process of being renovated, maybe that's completed by now. But it's a sign of weak property management or bad budgeting to let them get into that shape and then try to work on them during busy holiday weekends.

We stayed at the Hilton Riverside just around the corner 10 days later and had a great stay, I would recommend it over this property if staying in New Orleans.