Very well treated at the hotel here. They do a good job given the hotel is on the upper floors. I was fortunate to get a concierge level (29) suite upgrade which had a stunning view of the river and the French Quarter. Staff is great. It is pretty darn close to Bourbon Street. A mardi gras parade ended just outside canal place - very cool. Did not have time to enjoy other features but will try to come back on a vacation. Note they have no concierge lounge.

Best thing about the hotel is the location. It's close to the Quarter and great restaurants and far enough away from the crowds and the seediness. The view from the lobby is nice as is the view from the room I had. Other than that, the rooms are tired and need to be renovated. The bathroom is the worst part - not really clean, fixtures old, toilets don't flush properly, very small, small shower. The actual room is pretty basic, not enough outlets. Overall, not great. I would not stay here again. It's ok for a night but not for a vacation.

Bottom Line: Great 4+ star hotel right at the edge of the French Quarter, perched atop a mall and right on Canal Street. Phenomenal lobby area on with a massive window view of the Mississippi and French Quarter. Comfortable spacious suites and terrific service.

I stayed at the Westin for a business conference. Driving in from the airport, be aware that the Westin sits atop a parking garage and mall, and the drive-up entrance is at the rear of the building (from Canal Place), which can be a little confusing for tourists. Parking is in the garage itself (and not cheap, but convenient).

Westin's service is impressive. My stay had been extended by a day, and I knew it was booked solid. When I presented my request to extend a day along with my (barely used) bonus points card, I was immediately upgraded to a suite and told the extra day posed no problem - and at the conference group rate. Talk about locking in my future business! The concierge was also terrific. When I asked her for a map and recommendations for oyster restaurants, she gave me three, along with background and history of each and drew directions for me. And those recommendations were spot on.

The suite room was enormous, facing out over the modern city. Wifi, very comfortable bed and bedding, and a large bathroom with a standshower and huge vanity. I believe I received a renovated room - they had signs up about it - everything was super modern and fresh.

No complaints here and I would certainly stay here again.

The Westin was the right place for us to stay in New Orleans.

At checkin, we were upgraded to a riverview room just by asking. And the view was wonderful --the boats on the river, the late afternoon storms brewing from the gulf and a romantic morning, sunlit view of the French Quarter. The hotel is located right beside the French Quarter -- a peaceful retreat but easy to walk to for dinner. A river front park is just across a parking lot for walking the dogs. Room service food is good and not badly priced. Various reviews mention the elevator problems -- we did not have much in the way of problems during our stay and they are being worked. on. Many thanks,also, for the doorman who made an eighty year old women feel like sixty.

In short, we receommend the Westin as your hotel in New Orleans!