I recently stayed at the Canal Place New Orleans Westin for 5 days. I will start by saying its location is perfect. It is just outside the French quarter, so everything is within walking distance but its just far enough to be able to get away from the craziness. It is also right on the river, so the views are amazing with a nice overview of the French Quarter.

The Staff of the hotel is excellent. They are what I would expect at every Westin brand hotel. Every person I encountered was pleasant and helpful.

Now the Hotel structure itself. The entrance is either through a mall entrance or from a side street. After taking a set of elevators to the 11th floor you reach the lobby. The rooms are only accessed by a SEPARATE set of elevators that do not connect to the outside world, you have to stop at the lobby and change elevators to either exit to the mall, or exit to the side street. Makes it kind of a pain in the butt. Also the elevators are run down, with torn carpet and look like they were built in the 1960's.

Next the Rooms. I was put in a deluxe king suite facing the river. The room view was gorgeous, unfortunately, the room looked like it hadn't been updated in the last 20 years. The TV is a very small LCD, and the furniture looked like it was run down. Even the bathroom tiles were dingy and looked old. To expand on the bathroom more, the toilet barely flushed, and the water kept running. So much to the point, two separate handymen came to fix it, and both temporarily fixed it until the next time I flushed, the water would just keep running. Even the shower handle was so loose it was about to fall off. After two days of the water running, they finally gave up and moved me to another room. Funny thing is the new room toilet wasn't any better. It would keep running for about an hour after I flushed and finally make a weird noise then finally stop.

These are things I don't expect to see when I'm paying over $200/night for a Westin Brand hotel. I've always come to expect Westin to have a modern fresh look, this hotel did not meet those expectations.

Overall, I believe this hotel is in need of serious renovations. One perk was that if you choose not to have your room cleaned, you get a $5 voucher for the restaurant or 500 Starwood points. Not a bad deal.

Was there for 4 days and loved the location to the Warehouse District and the Quarter. Views from lobby and our room were absolutely stunning. This hotel only needs to be renovated...looks worn and dated.

1. Elevator problems are being worked on and we incurred only one
incident that was not Westin's fault. Overall, elevators were very
were prompt.

2. Room was spacious with great beds/linen. It needed a chair or two to
fill in the empty space by window to enjoy the great view.

3. Our room had a mini bar but not working. Front desk did not offer
to replace it...just said "none were available and that we could
get ice on the floor". Really! Needless to say, we did not use it.

4. Bathroom was nicely appointed but the tub had bad mold in grout
lines. This was very disturbing when taking a bath. Nasty!

This could be great hotel if only updated. I don't think I would stay there again. Too many nicer hotels around but that view is a "Wow".

I have stayed at lots of Westins in my day and this one just isn't up to their normal standard. Staff is very good but there aren't enough of them. The location and views of the city are great! But the public spaces and rooms are pretty worn. Elevators are being replaced now which is good because they are pretty shabby for a Westin. That said, my room was quiet, the bed was comfortable, and it had a safe, tv with lots of options, and was well equipped. Unfortunately, all of the furniture, carpet and wallpaper looked rather beaten down, kinda dirty. I would give this hotel a rating of 3 to 3.5 stars provided the room rate doesn't exceed $185/night. If more than than that, I would stay elsewhere until the renovations are complete. Hopefully, they'll make the investment as the bones are there for 4+ star property.

Very close to trolly, french market and casino! Only complaint was that there were two full size beds and not queens. Would think with the prices they get they could spring for two queens but of well, we didnt sleep much anyway.