I really feel like I am doing my fellow travelers a favor by informing them of the major problem with this place: Elevators. Seriously, if the structure was a simply four-story thing, I would have considered combining going out and coming in with a workout, by simply using the stairs.
Unfortunately, this is a massive structure and we were on the 28th floor. And basically, the elevators don't work. Yes, I understand that they're working on it. However reading the other reviews, it really sounds like this problem has been systemic to this hotel for quite some time now. We were there for new years, and there were literally hundreds of people staying at the Westin and using 4 elevators, two of which did not work while a third would simply stop at random floors, for no apparent reason other than being willed by its own capricious and erratic mind.
So, basically, bottom-line is sometimes you have two wait up to 15 minutes to get out and people were jockeying and shoving each other for the privilege of getting ahead of the constant lines waiting for the elevators. Not good. Plus, added to that, the hotel starts on the 11th floor. Floors 1 to 10 are dedicated to a mall and a parking lot. So after you've lost a few hours of your life waiting for a lift, you then have to take another elevator (these ones are much faster, thankfully) to reach the ground.
Other than that, the hotel itself is fine. Sure, it's a little dusty and the maid service unpredictable, but I don't really care about that. Feeling the same sort of dread as living on a sixth floor walk-up in New York City really got to me.
So here is my advice: If you're a smoker and need to nip out for a puff every hour or so, stay somewhere else. This will drive you crazy. If you have elevator anxiety, the constant creaking and cracking and temperamental behavior will make you nuts. At the very least, demand to stay on floor 12 or 13 so you can use the stairs. I am absolutely prepared to stay here again, but only if these maddening elevators are fixed.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans