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“Great Location, but Not What You'd Expect Out of a Westin” 2 of 5 stars
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
4.0 of 5 Hotel   |   100 Rue Iberville, New Orleans, LA 70130-1106 (French Quarter)   |  
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Breakfast for 2 Included
Ranked #95 of 154 Hotels in New Orleans
Raleigh, North Carolina
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Great Location, but Not What You'd Expect Out of a Westin”
2 of 5 stars Reviewed December 26, 2012

A group of friends and I booked rooms in this hotel based on its location as well as the reputation and our past experiences at Westin hotels. Other than its great location and views, this location did not deliver. Here's why:

-Lobby is on the 11th floor so you have to take an elevator from the street level to the lobby then take another set of elevators up to guest rooms. Wait time for elevators was long. It was not unusual for it to take 10 minutes for one. They had staff working on them every day we were there.
-Furniture in the rooms and lobby is stained and dirty
-They are currently doing construction on the hotel. Every morning of our 4 nights there, someone started using power tools before 8 a.m. right next to our room.
-Hot water actually ran out during showers not just for my husband and I, but our friends on the last day of our stay.

Overall, not what we expected out of a Westin.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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806 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lafayette, Louisiana
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 24, 2012

Loved the location and the views from room and lobby overlooking the Mississippi River. Rooftop pool area was really nice too (didn't swim since we stayed here in December). Rooms were nice and spacious and they had nice comfy bedding. One complaint is the odd configuration of the hotel. Lobby is on the 11th floor so you have to take an elevator from parking structure or ground entrance to the lobby then take another set of elevators up to the guest rooms. Only other comment is that the rooms could use some sound proofing around the doors, when other guests where in the hallway it sounded like they were in our room, fortunately we had so much fun in NOLA that we were too tired to care.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Woodstock, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 20, 2012

We chose the Westin despite its $270 per day price, because of the brand and the hotel's location near the French Quarter and Riverwalk. The hotel actually begins on the 11th floor. We were impressed by its sweeping views of the French Quarter and the Mississippi River. Unfortunately, most of the chairs and sofas in the lobby were heavily stained and clearly had never been cleaned. A coffee table had a broken leg than nearly collapsed on my friend's foot. The room was no cleaner. Everything looked dirty, shopworn and in sore need of replacement. The hotel also had grossly inadequate elevator service which meant the people left coffee cups, soda cans, etc. lying around during the wait for the elevator which often exceeded 10 minutes! Service in the bar and dining room was fine, despite a waitress dropping TWO trays of dishes and knocking over a room divider. The concierge was friendly and helpful. No complaints at all about the staff, but the place was inexcusably dirty.

Room Tip: Go to a different hotel if cleanliness matters.
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 18, 2012

Stayed for three nights at the Westin Canal Place. The location is unique as it's directly on top of a very nice, luxurious shopping mall. We were in town for a convention, and it's about a 15 minute walk to the farthest end hall of the convention center (we were in "D" I believe). So, not too bad. The concierge was extremely friendly and helpful in suggesting things to do in the city with a 2-year old. We settled on the Audubon Zoo and had a great day, when not attending the convention.
The Westin itself was just OK. The air conditioner rattled all night, and so they moved our room the next day and EVENTUALLY gave us a substantial monetary credit to make up for it (when initially offering an insulting sum). It's above a standard hotel, but not much. Somewhere sandwiched between 3 and 4 star. I'd never intentionally seek out that Westin again, but it was OK.

Room Tip: A room facing the river is nice
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montgomery, Alabama
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 17, 2012 via mobile

Try to take advantage of their special rates. We found it on a blind bid. I have seen this property for years and was totally surprised at how The Westin out performed in every category. A first class facility and a super location for ease in seeing the French Quartet. Staff was friendly and most helpful. Service was prompt. No complaints!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Savannah, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 16, 2012 via mobile

Yes the elevators seem to be an issue loud guest in the halls at all hours and drunk doesnt help i had to park my SUV across the street and for$30 a day verses $18 at the hotel it would not fit in their parking low 6-4 clearance . The hotel location is great and the room was nice and room service good too i would stay there again

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San Antonio, Texas, United States
Top Contributor
118 reviews 118 reviews
59 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 13, 2012

The lobby and rooms are very nice, the rooms are a good size with nice decor, super clean, with a good size bathroom but the lighting in the bathroom is the worst for a woman that I have ever seen. They use super bright florescent lighting which shows every flaw! The A/C uses an old water cooler type of system and you can only have either hot air or cold air but you cannot switch back and forth. New Orleans was hot in the daytime and freezing at night so we had to call maintenance each day and night to have it manually switched back and forth between heat and AC....also only two out of four elevators were working and one of the maintenance men told us that it is an everyday issue. The hotel has three sets of elevators, one for parking, one for the rooms and another to get down to the street level. This makes for lots of wasted time at the elevators especially since they don't work half the time. We were on the 26th floor so the stairs would not have been convenient either. But the staff was extremely kind and helpful in apologizing... we were given 4 free drinks in the bar as well as 2 free breakfasts for the inconvenience. The price per night was also extremely inexpensive so overall it turned out to be a very nice stay in a very nice hotel. The location is great too, all the attractions can be walked to easily. If they fix the a/c and the elevator problems then it would get 5 stars from me.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in New Orleans
#61 Business Hotel in New Orleans
#67 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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