We chose the Westin despite its $270 per day price, because of the brand and the hotel's location near the French Quarter and Riverwalk. The hotel actually begins on the 11th floor. We were impressed by its sweeping views of the French Quarter and the Mississippi River. Unfortunately, most of the chairs and sofas in the lobby were heavily stained and clearly had never been cleaned. A coffee table had a broken leg than nearly collapsed on my friend's foot. The room was no cleaner. Everything looked dirty, shopworn and in sore need of replacement. The hotel also had grossly inadequate elevator service which meant the people left coffee cups, soda cans, etc. lying around during the wait for the elevator which often exceeded 10 minutes! Service in the bar and dining room was fine, despite a waitress dropping TWO trays of dishes and knocking over a room divider. The concierge was friendly and helpful. No complaints at all about the staff, but the place was inexcusably dirty.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans