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Westin New Orleans Canal Place: Traveler Reviews

4.0 of 5
100 Rue Iberville, New Orleans, LA 70130-1106 (French Quarter)
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Westin New Orleans Canal Place
Ranked #82 of 150 hotels in New Orleans
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643 reviews from our community

Traveler rating
    173
    237
    125
    61
    47
See reviews for
Families
97
 
Couples
175
 
Solo
55
 
Business
165
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Montgomery, Alabama
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“One of the best kept secrets in New Orleans.”
5 of 5 stars Reviewed December 17, 2012 via mobile

Try to take advantage of their special rates. We found it on a blind bid. I have seen this property for years and was totally surprised at how The Westin out performed in every category. A first class facility and a super location for ease in seeing the French Quartet. Staff was friendly and most helpful. Service was prompt. No complaints!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Slow elevators but stll good”
4 of 5 stars Reviewed December 16, 2012 via mobile

Yes the elevators seem to be an issue loud guest in the halls at all hours and drunk doesnt help i had to park my SUV across the street and for$30 a day verses $18 at the hotel it would not fit in their parking low 6-4 clearance . The hotel location is great and the room was nice and room service good too i would stay there again

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Ask smoore66 about Westin New Orleans Canal Place
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
San Antonio, Texas, United States
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Very Nice Hotel with a few problems”
4 of 5 stars Reviewed December 13, 2012

The lobby and rooms are very nice, the rooms are a good size with nice decor, super clean, with a good size bathroom but the lighting in the bathroom is the worst for a woman that I have ever seen. They use super bright florescent lighting which shows every flaw! The A/C uses an old water cooler type of system and you can only have either hot air or cold air but you cannot switch back and forth. New Orleans was hot in the daytime and freezing at night so we had to call maintenance each day and night to have it manually switched back and forth between heat and AC....also only two out of four elevators were working and one of the maintenance men told us that it is an everyday issue. The hotel has three sets of elevators, one for parking, one for the rooms and another to get down to the street level. This makes for lots of wasted time at the elevators especially since they don't work half the time. We were on the 26th floor so the stairs would not have been convenient either. But the staff was extremely kind and helpful in apologizing... we were given 4 free drinks in the bar as well as 2 free breakfasts for the inconvenience. The price per night was also extremely inexpensive so overall it turned out to be a very nice stay in a very nice hotel. The location is great too, all the attractions can be walked to easily. If they fix the a/c and the elevator problems then it would get 5 stars from me.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
60 reviews 60 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Long waits for elevators, rooms about average, good location”
3 of 5 stars Reviewed December 13, 2012

During our recent stay in December 2012, the elevators were being repaired and had not been in full servcie for the past month. There were waiting times as long as 20 minutes for the elevator, and hotel management avoided any discussion of the problem. Rooms are in the average range; clean, a bit dowdy. Breakfast buffet is quite nice. Location is on the edge of the French Quarter. On the whole, the Monteleone is more attractive and convenient.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baytown, TX
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“No Air Conditioning”
2 of 5 stars Reviewed December 12, 2012

I had a reservation for a busy Saturday; Arrived at 2PM and had to wait until 5PM for a handicapped accessible room to be cleaned. Entered the non-smoking room to be overwhelmed by stale cigarette smell and a bathroom door difficult to open. Trying to clear out the smell with the AC only to find it did not work. The hotel had no other HA rooms available to move us. They fixed the AC the next morning and deoderized the room which only lasted one night. One would think that the cleaning crew would have reported a broken air conditioner, badly fitting bathroom door and smelly carpet/drapes. Only 1-2 elevators worked most the weekend.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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WestinCanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review
December 13, 2012
Thank you for taking the time to post a review about your recent stay with us. I am very sorry to hear about the experiences you encountered. We have a 100% smoke-free policy and when it is violated we do all we can to refresh and create a safe, smoke-free environment. We appreciate your feedback on our air conditioning system. We have informed our maintenance and engineering department of your concerns and they are currently working toward a solution.

Your business is very important to us. Please allow us the opportunity to welcome you again in the future.

Warmest regards and Happy Holidays,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westin New Orleans Canal Place

Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
Westin New Orleans Canal Place Hotel
Westin New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans
Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotels in New Orleans
#56 Business Hotels in New Orleans
#64 Family Hotels in New Orleans
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more   less 
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