My husband and I stayed in a room with river views on the 16th floor on a Friday and Saturday night in late November/early December. After waiting over 10 minutes for an elevator we finally got up to our floor only to step off to a very odd smell. At first I thought it was cigarette smoke but I honestly couldn't tell you what it was. Once inside our room, we were greeted with yet another odd smell. The room was a bit warm and muggy so we dropped our bags and the thermostat then headed out to dinner. Again, we had a very long wait for the elevators. When we returned to our room later that evening, we found it a bit cooler but still muggy and with an odd (but not horrible) smell.
On our first night, we were woken up by a dog barking in a nearby room, an alarm that had been set by a previous guest that hadn't been turned off and several slamming doors. If you are a light sleeper the train and ship horns will likely wake you up as well.
After going out for most of the day Saturday we returned to find that we still had not had maid service at 4:00. Since we were hoping to relax a bit before dinner, we asked the maid to change out the towels instead of servicing the room when she finally knocked on our door.
Our second night of sleep was a bit better but it did get warm in the room. By the time we were checking out on Sunday, the room was so muggy that the receipts we had in the room were damp and my hair was frizzy. We tried to call down to the valet so we could have our car pulled around only to realize that neither phone in the room was working.
Pluses: Location, views, staff we encountered were friendly
Minuses: The room never did get cold...or even cool. The phone didn't work. Carpets in the hallways were dirty. Elevators were slow.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans