This Westin is a very clean and comfortable facilities. I do disagree with the other reviews where the place has out-of-date rooms. I used one of my suite night upgrades and was able to be upgrades to very spacious suite that had French doors to the bed and an amazing view of the Mississippi.
I will add this Westin does lack some amenities and service seen at other Westin properties. 1) my suite did not come stocked with water (free or for sale) and there was no regular sugar in the coffee tray, 2) there were no towel racks in the shower room (so I had to walk out to the bathroom out-cove), 3) the elevators are the slowest and the most dinged up cars I have ever seen, and 4) during check-in the front-desk actually gave me a room that was already occupied.
I don't mean to be nit-picky, but these are noticeable things that may cause drama to high maintenance individuals. I found all of these things minor, except for the elevator issue. This was an issue since I was in NO for a local wedding, a group was there for the color run, and couple were there for a wedding. There's a third party parking across of the entrance so car logistics are great, but having to use 2 elevators to get from room to ground any bottlenecks can delays and nuisances.
I would recommend this hotel for any circumstance. The location is prime for shopping, close to the ferry and port, far enough from Bourbon, yet close enough for the antique shops of the French Quarter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 10, 2012
Thank you for taking the time to post a review about your recent stay with us. I'm glad you enjoyed your suite upgrade and the views of the river. Please accept my apologies for some of the experiences you encountered; inconsistencies with room amenities and the delays with the elevators. I have notified our Housekeeping department of your comments and we are working toward a heightened attention to detail to ensure our guests satisfaction. Additionally, we are undergoing an elevator modernization project which will drastically improve their speed and consistency. We appreciate your patience during this time of progress.
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Please allow us the opportunity to welcome you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.