This Westin is a very clean and comfortable facilities. I do disagree with the other reviews where the place has out-of-date rooms. I used one of my suite night upgrades and was able to be upgrades to very spacious suite that had French doors to the bed and an amazing view of the Mississippi.

I will add this Westin does lack some amenities and service seen at other Westin properties. 1) my suite did not come stocked with water (free or for sale) and there was no regular sugar in the coffee tray, 2) there were no towel racks in the shower room (so I had to walk out to the bathroom out-cove), 3) the elevators are the slowest and the most dinged up cars I have ever seen, and 4) during check-in the front-desk actually gave me a room that was already occupied.

I don't mean to be nit-picky, but these are noticeable things that may cause drama to high maintenance individuals. I found all of these things minor, except for the elevator issue. This was an issue since I was in NO for a local wedding, a group was there for the color run, and couple were there for a wedding. There's a third party parking across of the entrance so car logistics are great, but having to use 2 elevators to get from room to ground any bottlenecks can delays and nuisances.

I would recommend this hotel for any circumstance. The location is prime for shopping, close to the ferry and port, far enough from Bourbon, yet close enough for the antique shops of the French Quarter.

This property is well situated in downtown New Orleans. It is attached to a shopping center, across the street from Harrah's Casino, on the river and on the edge of the French Quarter. The staff was helpful and friendly. The property is currently undergoing a rennovation which does make the elevators run a little slow. Carpeting needs replacing but that is part of the rennovation. Our room was spacious and had a nice view of the river. We ate breakfast in the restaurant twice and the service was great as was the buffet.

We are from New Orleans and wanted to have a stay cation. we do this from time to time.The hotel is out dated. The location is pretty good but you will hear train horn because it is right by the train tracks. The elevators have to be the worst ever and dirty. We had to ask for a different room because of the fumes of paint and all of the materials were outside of our room. From the time we check in and the time we checked out we had dealings with five different front desk clerks. This hotel needs to change staff ASAP. So rude and not polite. When I went back to work friends asked me how was the hotel all I could say is I would not stay at the Westin. This great city has a lot better hotels to pick from. I hope they can get a new staff before The Super Bowl. We are not people who are hard to please.

Everything at the Westin Canal Place was wonderful (surprisingly so ...). I was there participating in a dance competition and did not have high expectations. BUT ... the room was huge and beautiful, with a lovely view. The staff at the hotel could not have been more accommodating, even going in search of the mini pain au chocolat I had loved at breakfast the day before when it was not on the pastry tray! When I asked for milk for the coffee, they brought it and poured for me. The banquet food was much better than most, spicy New Orleans fare at one dinner and a tasty, medium-rare filet mignon with a piece of Dijon chicken at another. The facilities were top notch as well. The only confusing part was the different elevator banks that went to different floors, but there was always someone around to point me in the correct direction if I appeared unsure!