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“our Annniversary” 2 of 5 stars
Review of Westin New Orleans Canal Place

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Westin New Orleans Canal Place
4.0 of 5 Hotel   |   100 Rue Iberville, New Orleans, LA 70130-1106 (French Quarter)   |  
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Hotel amenities
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Complimentary Breakfast
Ranked #89 of 152 hotels in New Orleans
New Orleans LA.
1 review
1 helpful vote 1 helpful vote
“our Annniversary”
2 of 5 stars Reviewed November 13, 2012

We are from New Orleans and wanted to have a stay cation. we do this from time to time.The hotel is out dated. The location is pretty good but you will hear train horn because it is right by the train tracks. The elevators have to be the worst ever and dirty. We had to ask for a different room because of the fumes of paint and all of the materials were outside of our room. From the time we check in and the time we checked out we had dealings with five different front desk clerks. This hotel needs to change staff ASAP. So rude and not polite. When I went back to work friends asked me how was the hotel all I could say is I would not stay at the Westin. This great city has a lot better hotels to pick from. I hope they can get a new staff before The Super Bowl. We are not people who are hard to please.

Room Tip: Pick another hotel
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for taking the time to share your feedback from your recent stay with us. Please accept my apologies for the experiences you encountered, especially with service. Your concerns are very important to us and have been addressed with the appropriate departments. In addition, we are currently undergoing an elevator modernization project which will drastically improve their speed and consistency. We appreciate your patience during this time of progress.

Please allow us the opportunity to welcome you back in the future.

Sincerely,

David Rosenberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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846 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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English first
South Florida
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

Everything at the Westin Canal Place was wonderful (surprisingly so ...). I was there participating in a dance competition and did not have high expectations. BUT ... the room was huge and beautiful, with a lovely view. The staff at the hotel could not have been more accommodating, even going in search of the mini pain au chocolat I had loved at breakfast the day before when it was not on the pastry tray! When I asked for milk for the coffee, they brought it and poured for me. The banquet food was much better than most, spicy New Orleans fare at one dinner and a tasty, medium-rare filet mignon with a piece of Dijon chicken at another. The facilities were top notch as well. The only confusing part was the different elevator banks that went to different floors, but there was always someone around to point me in the correct direction if I appeared unsure!

Room Tip: Ask for a room with a view ...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for taking the time to share your experiences at The Westin New Orleans Canal Place. I'm glad you enjoyed the Grand Ballroom for your dance competition as well as the food and banquet staff. Your compliments are greatly appreciated and we're thrilled to have exceeded your expectations.

We can't wait to welcome you on your next visit to New Orleans.

Warmest regards,

David Rosenberg
General Manager
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Toronto, Canada
Top Contributor
238 reviews 238 reviews
49 hotel reviews
Reviews in 80 cities Reviews in 80 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed November 12, 2012

Perfect location a block from Canal Street just at the corner of the French corner. The rooms are large, spacious, great view of the Mississippi River, beds are fantastic. Service is prompt with classic southern hospitality. One surprise I had was the brilliance of the restaurant: the food is excellent and the view is great. 5 stars.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for your compliments on the southern hospitality you experienced at The Westin New Orleans Canal Place. We're thrilled you enjoyed your recent stay and our location as well as the food in our restaurant. Our Executive Chef will be quite honored!

We can't wait to welcome you again on your next visit to New Orleans

Sincerely,

David Rosenberg
General Manager
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Top Contributor
70 reviews 70 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 12, 2012

Okay the location is very good and short walk to the quarter. That's the extent of it. The hotel is worn, tired and beat up. Staff is not very good...not very helpful and not at all motivated. Had a suite reserved at check, arrived at close to 3 and told it was not ready. Asked when and the response was no idea. Simply took another room. Sparse and in need of a paint job.

They really need to get this on the renovation list and quick. It's a shame because it has a great location but appears not much was invested in the property over the years. Much better choices in New Orleans.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for taking the time to post a review about your recent stay with us. Please accept my apologies for the experiences you encountered. We're sorry you found our staff to be unhelpful and that your room was not ready upon check-in. Your feedback is very important to us and we are currently in the process of improving some of the things you have outlined. Our current projects include modernizing our guest elevators, replacing carpets and refreshing and redesigning our lobby. We know these improvements are necessary to ensure the loyalty of our guests.

We hope you will give us the opportunity to welcome you again in the future.

Best wishes,

David Rosenberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Top Contributor
188 reviews 188 reviews
163 hotel reviews
Reviews in 154 cities Reviews in 154 cities
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed November 8, 2012

We enjoyed our 3 nights here. We had a deluxe room with a view of the MIssissippi river. Our room was spacious and the bed very comfortable. The location is perfect for exploring New Orleans. There is a long wait for lifts but that was not really an issue. We would certainly stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review, December 10, 2012
I am very glad you enjoyed your 3 night stay at The Westin New Orleans Canal Place. The spacious, deluxe guest rooms truly offer the best views of the mighty Mississippi. We look forward to your next visit with us; our city and river await you!

Sincerely,

David Rosenberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, MS
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 5, 2012

Had a meeting last week in New Orleans at the Westin Canal Place so we stayed there. Room was nice with a great view of the River. Great comfortable bed. Coffee maker in room was a great plus. The view from the 11th floor lobby is spectacular. Meeting facilities were excellent. Food offerings for meeting were good and well-presented. It is so convenient to Canal Place shopping center...just ride the elevator down to the shops. It is a great location on the Quarter side of Canal St...give it a try!

Room Tip: Ask for a River view...it's worth it.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review, December 10, 2012
I'm glad you enjoyed your recent meeting at The Westin New Orleans Canal Place. Thank you for your compliments on our meeting facilities, food and guest rooms. We're glad you were able to soak in the stunning view of the river and unwind after your meeting.

We look forward to welcoming you again in the future.

Warmest regards,

David Rosenberg
General Manager
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Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 3, 2012

I brought my nine year old daughter with me to a business conference at this hotel. On our last day I got up before she did and decided to go get some coffee while she slept. She woke up while I was gone, got scared and called the front desk. They immediately called my cell and I rushed back to the room. Knowing she had been upset they wanted to make her more comfortable. They called to say they were bringing her a care package. It consisted of mardis gras beads, a mardis gras feather boa, and a beautiful ceramic mask. That was really above and beyond. They didn't have to do that. The service was generally excellent throughout. We used the restaurant, concierge, bell service and room service. Everyone was prompt, helpful and friendly to both me and my daughter. Importantly, the location of the hotel was tough to beat, just a few short blocks from the French Quarter. Lovely view of the river from our room. Downsides: there was no spa, the business center was sparse (printer/copier was not good for larger copy jobs if you want to make handouts for your lecture) and the elevator set-up was a bit weird where you have to change elevators to get to your room. Our room and bathroom were average at best for a hotel of that caliber. The price was reasonable for the location and quality. Bed was comfy.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you very much for your compliments on our associates at The Westin New Orleans Canal Place. We're glad we were able to make your daughter more comfortable and welcome and provide her with some essential New Orleans souvenirs! We're also happy to hear you found our location to be convenient to the French Quarter, with sweeping views of the mighty Mississippi.

We look forward to welcoming you on your next visit!

Warmest regards,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westin New Orleans Canal Place

Also Known As:
Westin New Orleans Canal Place Hotel
Westin New Orleans Canal Place Hotel New Orleans
Westin New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans
Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin New Orleans Canal Place 4*
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more   less 
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