Okay the location is very good and short walk to the quarter. That's the extent of it. The hotel is worn, tired and beat up. Staff is not very good...not very helpful and not at all motivated. Had a suite reserved at check, arrived at close to 3 and told it was not ready. Asked when and the response was no idea. Simply took another room. Sparse and in need of a paint job.

They really need to get this on the renovation list and quick. It's a shame because it has a great location but appears not much was invested in the property over the years. Much better choices in New Orleans.

We enjoyed our 3 nights here. We had a deluxe room with a view of the MIssissippi river. Our room was spacious and the bed very comfortable. The location is perfect for exploring New Orleans. There is a long wait for lifts but that was not really an issue. We would certainly stay here again.

Had a meeting last week in New Orleans at the Westin Canal Place so we stayed there. Room was nice with a great view of the River. Great comfortable bed. Coffee maker in room was a great plus. The view from the 11th floor lobby is spectacular. Meeting facilities were excellent. Food offerings for meeting were good and well-presented. It is so convenient to Canal Place shopping center...just ride the elevator down to the shops. It is a great location on the Quarter side of Canal St...give it a try!

I brought my nine year old daughter with me to a business conference at this hotel. On our last day I got up before she did and decided to go get some coffee while she slept. She woke up while I was gone, got scared and called the front desk. They immediately called my cell and I rushed back to the room. Knowing she had been upset they wanted to make her more comfortable. They called to say they were bringing her a care package. It consisted of mardis gras beads, a mardis gras feather boa, and a beautiful ceramic mask. That was really above and beyond. They didn't have to do that. The service was generally excellent throughout. We used the restaurant, concierge, bell service and room service. Everyone was prompt, helpful and friendly to both me and my daughter. Importantly, the location of the hotel was tough to beat, just a few short blocks from the French Quarter. Lovely view of the river from our room. Downsides: there was no spa, the business center was sparse (printer/copier was not good for larger copy jobs if you want to make handouts for your lecture) and the elevator set-up was a bit weird where you have to change elevators to get to your room. Our room and bathroom were average at best for a hotel of that caliber. The price was reasonable for the location and quality. Bed was comfy.