My title says it all. I have to use a therapy dog since I have a mild form of epilepsy and she is a well trained guard dog from Russia. I searched on priceline.com for a pet friendly upscale boutique hotel in the CBD and was delighted to come across such a friendly staff and such a chic, boutique, cozy environment. The downside was a combination of two things. I made ever effort to keep out of the way of the cleaning crew and I told them I have a cat. I would walk the dog tell the front desk I have a cat in the room and then come back to a filthy room. I guess even though this is supposed to be a pet friendly hotel a lot of the housekeeping staff have severe mental blocks and phobias with pets. I then attempted to clean my own room and volunteered to use the vacuum and change my own bed linen and truly I wanted to cooperate but that was not enough for the director of housekeeping and she made me bind my poor cat in a kennel that was kind of broken. I also wanted to stay longer since most of the apartments I looked at in the CBD and in the Quarter did not have immediate vacancies till after the holidays so I booked online and would schedule one day only so that I could the least expensive stay because I did like the atmosphere. Not every staff member was afraid of my pets though. Some people were actually quite friendly to my pet but housekeeping avoided my room or banged on my door each morning at 9 a.m to see if I was checking out and that must be because I booked online and the staff was unable to see the updated changes each day. I was told by the general manager I could no longer extend my stay since he said primarily the hotel was designed as pet friendly but only in theory and he had no idea I was going to stay over a week so he said I could no longer renew my stays. I did love the food at the bar and obviously the chefs they hired are skilled at creating creative and tasty small meals and pizzas. I feel awful now because I really needed a long term place to stay and I like the location, I loved my room but honestly the staff made me feel unwelcome. One housekeeper even screamed when the elevator door opened and she saw my dog and me. That is not good for a dog at all and this hotel either needs to hire a housekeeping staff that likes pets or they need to update their status and remove the pet friendly option so people with pets are not inconvenienced. I stayed once at a kimpton hotel in Washington D.C. for a full month and was never charged extra and my room was freshly cleaned daily but here at the Queen and Crescent hotel they don't even have dog snacks or fresh water for your pet. Most of the staff is foreign and they are deathly afraid of animals. The Q & C needs to focus on cleanliness and rehiring a friendlier housekeeping staff or simply not offer the pet option so people are not confused. I won't be back it was too much of a hassle and I don't recommend people bring their animals here or their rooms will end up being skipped over and uncleaned repetitively like mine was.
- Official Description (provided by the hotel):
- New Hotel - Renovation Complete October 2014 Don't just visit New Orleans. Savor it - at Q&C. At the heart of storied and soulful New Orleans is Q&C. Tucked between the French Quarter, the Warehouse/Arts District and Ernest N. Morial Convention Center, it's the perfect launching pad for your escapades-no matter what you're seeking. While the hotel is committed to the timeless spirit of Southern hospitality, they're not your daddy's hotel. The Q&C team is devoted to spreading the gospel of New Orleans's greatest undiscovered experiences to all its guests - whether you're a Saints fanatic, music aficionado or simply in town on business. This historic building was completely re-imagined in 2014. The design of Q&C embraces the historic bones of the building, giving guests a peak at the past with a glimpse of original brick walls and wood floors, while thoroughly catering to modern sensibilities. ... more less
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- Also Known As:
- Queen And Crescent Hotel
- Clarion Collection New Orleans
- Clarion Collection Queen Crescent
- Clarion New Orleans