I selected this hotel based on some reviews I'd read while planning my trip. I need to stay in NOLA for one night upon return of our cruise. I booked the hotel, which is near the French Quarter. When we arrived, we saw two buildings... a brightly lit one on the right and a dimly lit one on the left. Both are the same property. We arrived at the hotel very early about 8:30 a.m. and while I didn't expect a check in that early, I inquired about one. The clerk at the desk was barely audible and not pleasant at all. She looked up my reservation and when I inquired again about a possible early check in, she said, "No". I said, ok, what's the earliest we could check in, you see we don't have anywhere else to go, it's raining and we just want to rest. She said, "4 o'clock". No sympathy, no feeling, no concern for our comfort. We then tried to figure out where we would spend the next 8 hours. We ended up sitting in the hotel "lounge" read, dark, uncomfortable, bar-smelling lounge and slept there for several hours.
It then occurred to me that I need to cash some traveler's checks as I had no other cash on me. So I went to the desk, and lo and behold, we lucked out to be at the only hotel on the planet that doesn't accept traveler's checks...not to pay for a room, just to be cashed. I argued that traveler's checks are cash and that every reputable hotel in the world cashes them without incident. They refused. I had them call the MOD and she was a rude and backward as the rest of the staff and could not explain WHY they don't accept them.
After a LONG day, we finally got a room that was ready at exactly 4pm (what a coincidence, they could finish all the rooms at the exact same time, not a moment earlier or later).
We could see from spending so much time in the "lobby" that this place was old and trying to be something it's not...sophisticated. The bathroom facility in the "lobby" was mediocre at best. You could tell there were decades of paint on the door...no one has ever bothered to either strip it or just get a new dang door! Really sloppy!!!
Well then we went up to the room, which are in need of a real renovation. The TV was one of those big, giant TVs that they get rid of in hotel sales. The bathroom was trying it's best to look clean, but you could see the years of grime that clearly they are too lazy to clean. The sink was cracked and you could just tell they made a minimum of effort.
Then comes the room. Upon our opening the door and after the spent all day cleaning the room, we found crumbs and money on the floor, and on the bed, something I still don't recognize. So I took it off the bed and on the night stand and took a picture. I then checked both beds for bedbugs...all clear!! This is what we waited all day for!!!! Our view was of a side street, again the windows were painted shut with decades of old paint. The bed was uncomfortable and the pillows felt like they were filled with ping pong balls! I HATED EVERY SECOND!!! Don't waste your time or money. The staff, except for the bellman, Curtis, were horrible, had no compassion, or personality! Worst experience ever!!!!
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- Also Known As:
- Queen And Crescent Hotel
- Clarion Collection New Orleans
- Clarion Collection Queen Crescent
- Clarion New Orleans