Before reserving the room at the Queen and Crescent, spent some time on Trip Advisor reading the reviews of this and other hotels. Had it not been for the fact that many other hotels were booked for our travel dates, I would likely not have made this my first choice based upon the comments of other reviewers. We did book here, though, and our experience with the hotel, the staff, and the location was quite satisfactory.
We arrived rather late after a drive to New Orleans from Orange Beach, Alabama and there was a group of three being checked in ahead of us by the one young lady, Jon'taine, behind the desk. (While staying there, I never saw more than one person working behind the desk, which may account for long lines at peak times.) We experienced no delay. My wife was concerned about finding a decent restaurant at that hour and Jon'taine retrieved a brochure and checked off several nearby places and gave us her recommendations. We engaged in a bit of small talk and found her to be very pleasant and helpful.
We were given room 514, which another reviewer here mentioned as a good room and we found it to be comfortable and generally clean, though some of the grouting around the bathtub was mildewed. The room furniture is older, but goes along with the overall age of the hotel. The bed was comfortable. Didn't notice until the morning, but the shower curtain was missing. After speaking to the maid, she put up a new one straight away. I should mention that this room is in a building next to and separated from the main hotel. Others had mentioned security as a concern, so I was happy to see that entry to the building required a key card.
The breakfast offered was simple and consisted of hard-boiled eggs, bagels, muffins, cereal, toast, juice and fruit. The breakfast room seated about twenty or so, which made it easier to engage in conversation with the other guests. I spoke with several people over the three days we were there and no one spoke about the hotel at all, which led me to believe they had no complaints of any consequence.
Based upon others reviews, we did not use the valet service. There is a 24 hour parking lot at the corner of Poydras and Camp which offers in and out privileges for $25/day. Right next to the hotel and no waiting for the valet!
Finally, I want to say that a smile and a modicum of respect can go a long way to improving interactions with service personnel. Yes, it is their job. Yes, they get paid to do it, but they are also human beings. Enough of my preaching, hope you enjoy your stay if you choose the Queen and Crescent!
- Also Known As:
- Queen And Crescent Hotel
- Clarion Collection New Orleans
- Clarion Collection Queen Crescent
- Clarion New Orleans
- New Orleans Clarion
- Reservation Options:
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