I had looked at this hotel many times as place to stay before I started my timeshare week. I am always so scared to stay in hotels that are not a part of a recognized chain, especially in New Orleans because so many property owners equate "historic" with "run down." This hotel belongs to a Boutique Hotel Group. It is only two block from historic Canal Street.
But I decided to give this property a try because the property was offering a great package for the one night that I wanted to staying and if it was really bad, I knew that I would be checking out the next morning.
I was very surprised at this property. The first thing that surprised me was the fact that the property actually honored the promotion it was advertising. I did not have to argue with anyone or call the manager (that usually doesn't happen when you book a budget hotel that is running a special).
The front desk staff was very friendly but could benefit from a little more customer service training (get off the cell phone). There was a bell man that looked like he was at least 100 years old but he was still doing his job (even though I felt really sorry for him).
This hotel actually occupies two separate buildings. I was told that the property was being renovated with the second building nearing completion. The lobby of building one is rather small but you can use the lobby of building two, if necessary.
This property maintains its historic feel but it is not "run down". I had requested two double beds but this accommodation was not available when my sister and I arrived. We, instead, were given one queen-sized bed without a price increase. This did not bother me because it was my sister. This would not have worked otherwise.
The room size was typical for a New Orleans hotel room and had adequate amenities, desk, TV armoire, iron & ironing board, blow dryer, toiletries. The bed had a nice duvet and the linen was medium grade. I did not feel uncomfortable sleeping in this bed.
The carpet was clean and I did not see any stains in the carpet.
The bathroom was small but large enough for a standard tub/shower combination and a free-standing sink. There was a large window that had been glass blocked in but the ledge afforded a lot of space to place toiletries. The bathroom was clean but not immaculate.
The hotel was offering a free continental breakfast but please don't book this hotel based on that. It is not worth it, even as free.
The valet service was very good and efficient. It was raining when we left and the valet held an umbrella for us so we would not get wet.
If the price was right, I would definitely stay at this property again.
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- Also Known As:
- Queen And Crescent Hotel
- Clarion Collection New Orleans
- Clarion Collection Queen Crescent
- Clarion New Orleans