It was probably seven years ago when I stayed at this hotel last; I remembered it having a quaint, boutique quality which it still has.
My first complaint, though, is the failure of this hotel with regard to me being a black-level Omni guest. Black is the highest level with Omni hotels and one of the benefits to being black-level is the complimentary double-upgrade provided. Essentially, this should guarantee getting a suite at the time of check-in. While I just recently stayed at the hotel, I have made reservations several times in the last couple months only to be told that "no suites were available". If I can book a suite online, there is a suite available - the hotel, however, seems to have a policy of stating they are all booked to avoid giving the upgrade. So of course when I went to check in this time there were no suites available.
I know the above may sound snobby, but I travel extensively all year and whether it is airlines, hotels or rental cars, I have one or two brands with whom I deal exclusively due to the perks associated with my membership. I find it very frustrating when hotels choose to deny those benefits - it makes one question why one is loyal to that brand. Moreover, I was given a room on the second floor without even a window. I simply find it hard to believe there were no suites available on a Wednesday night.
Otherwise, the hotel is a great location - on a nice, quiet street just a block off of Canal. The casino is a few blocks away, as is the French Quarter, the Superdome, etc. The decor of the hotel was classic and well-done - certainly had a nice luxury feel to it.
The gym was lacking for anyone who takes working out seriously. If going to the gym involves a treadmill or elliptical machine for you, then you are fine. If you like lifting weights and really "working out", don't plan on using the hotel's gym.
I found the hotel staff to be professional and polite and the service overall was excellent.
My review of this hotel would have been 100% favorable if I were not at the highest level of their loyalty program but in a standard room without any windows.
- Official Description (provided by the hotel):
- Residential-style Boutique Hotel located in the heart of downtown New Orleans business district, 2 blocks from French Quarter. ... more less
- Reservation Options:
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- Also Known As:
- The Omni Royal Crescent Hotel New Orleans
- Omni Royal Crescent
- Omni New Orleans
- New Orleans Omni