A group of us went to NOLA to celebrate my 40th Birthday. We all stayed at Monteleone. I have not stayed here in over a year, and after reading some of the recent reviews I was concerned that something had changed. In the past Monteleone has been perfect all around. The recent bad reviews make no sense. They must be very picky people or not real reviews.
From the moment we walked in every person was very friendly and helpful. Some of us drove in and others flew. Some of us had suites, others basic rooms. We were also a large group of women, so we were high maintenance. I can't think of any service we didn't use. Every person we dealt with had a smile, and got to know us. If we saw a staff member on the street, they would say hello. Even the house cleaning would take a minute to give us advice on where to go and what to do. Concierge was very patient with us. We had many requests, and they did everything possible to meet those requests. On the first day one of the employees heard us talking about trying to get tickets to a concert. Later that day, he called us and told us he found tickets for us. (Thanks Rolando). We never had to do research on what to do, we just had to ask a staff member what was going on and they would rattle off many options. They really took a personnel interest in making sure we had a good stay at the hotel and in New Orleans. I don't understand the people who claimed the staff was unfriendly. Far from it.
All the rooms were great. The beds are very comfortable. I know some people feel that the basic rooms are very small. I guess I have seen much smaller in New Orleans. In one of the smaller rooms at Monteleone we had 9 women in the room visiting. A really small room would not fit 9 talking women. (I did hear that 3rd floor rooms are the smallest, but have not been in a 3rd floor room) I stayed in a 2 room suite. It was AWESOME! In the large sitting room there was a 1/2 bath, and lots of seating. We had views of the river and royal street, corner room. The bedroom was a good size and very comfortable. The main bath was very big, with a wonderful shower and a great jacuzzi tub. We also had a more basic suite that is also nice. It is two rooms, but seperated by french doors and just one bath. This suite is also very large and a good place to entertain, but there is one bath and it is basic.
Room service was great. They do close early. At 10 pm. But the front desk has a bunch of menus from restaurant that deliever to the hotel. We ordered from one place around 3 am, and got great food delivered in 15 minutes to our room.
The pool at the Monteleone is a great place to visit with people, or relax by the pool. It is laid out so you can do either.
It did take awhile to get one of our rooms, but we all wanted to be close together. It was not a problem though. They took our cell # and our luggage and called us when the room was ready. Not a big deal. The only other thing about Monteleone is dealing with the different towers, or whatever they are called. For example, a group of us was on the 15 th floor. To get to the Pool we had to take the elevator down to the 14th floor, walk down the hall to another set of elevators and take it up to the Roof. Not a big deal, just confusing at first.
I was also impressed with the security at the hotel. Late at night it was great to see a security presence.
Location has been mentioned often. If you are going to be up late at night this is very important in The Quarter. Monteleone is a great location for late night, both safety and convenience. Tons of excellent restaurants are right there. It is also great to have a Walgreens next door. There is also a liquor store 1/2 a block away.
Can't wait to return. Thanks to all at Monteleone.