We just got back from staying 4 nights at the Hotel Monteleone and overall it was a good experience. The check-in process left a lot to be desired. We got to the hotel at 10:30 in the morning and was told that the guaranteed check-in wasn't until 3:00 but it shouldn't be a problem to have our room ready for us shortly and why don't we go and get so lunch and come back and the room should be ready. We did so and went back at 12:00 to find out the room still wasn't ready but it should be ready by 1:00. At 1, we were again told it was not ready and at 2:00 was told it should just be a few more minutes. At this point we were exhausted from traveling and really wanted to get into our room to unwind and relax. at 3:00, the guaranteed check-in time, we were told the room was still not ready and to try back in an hour. At this point, we were very frustrated and asked to speak to someone else to try to rectify this and we understood we were early that morning but at this point it was 3:00 which was check-in time and our room still wasn't ready. A very nice woman came to the front desk (I wish I remembered her name) and apologized for the wait and for constantly being told our room was almost ready. She checked and our room still wasn't ready so she decided that enough was enough and upgraded us to a suite which was ready immediately. This was extremely nice of her as we had booked a preferred room but not a suite and we appreciated her making good on a bad situation and rectifying it. The suite was gorgeous! It was very large and had a living room, bedroom, and two bathrooms. We were on the 4th floor but we were not bothered at all by the noise from the street at any point during our stay. The carousel bar is wonderful and a lot of fun but found the drinks to be pricey ($30 for two drinks). The doormen rarely actually opened the door for us but rather stood around and talked to each other alot. By day two, my husband and I were making jokes at how many times he opened the door for me while the doormen just stood and watched. At one point, we even saw them counting their tips in the lobby which we thought was tacky. Overall, the hotel is beautiful and despite the rocky start, we would definitely stay here again as it is in a great location and close to everything.
- Also Known As:
- Monteleone Hotel New Orleans
- Monteleone New Orleans
- Official Description (provided by the hotel):
- It’s been said that the French Quarter begins in the lobby of the Hotel Monteleone. In fact, this venerable establishment sits majestically at the foot of Royal Street giving guests the best point of departure for all things New Orleans. Visitors need only step outside this French Quarter hotel to discover shop after shop of fabulous European antiques, estate jewelry, Oriental rugs, and art and antiquities from around the world. Quaint restaurants and specialty shops outside of this luxurious New Orleans hotel line the cobblestone French Quarter streets that lead to Jackson Square, the Old French Market and the Riverwalk where tourists and native New Orleanians stroll the levee and watch the steamboats and barges along the Mississippi River. At this New Orleans hotel, you’ll find history around every corner. ... more less
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