I am surprised to read other reviews that commend their good service and friendly, helpful staff. Those employees must not work there any longer. We were there for 4 nights and
the only person who was truly friendly and helpful was the security guard/parking attendant
who did not work for Lafayette but sat in their lobby. He/she gave us free tickets for the trolley
and went looking for the clerk when we checked out. Whom we never saw and still haven't received a copy of our bill via email as relayed through this third person.
From check in to check out, the front desk staff was short of despicable.
Usually hotels will offer experienced recommendations and assist with a reservation. Not this one.
They didn't know where to suggest for a jazz brunch and had to be prodded through
the process of making a reservation.
And don't expect free wi fi. It seems preposterous they would charge an additional $5 per day
but they do. They deserve a few points for their location.
The bed was comfortable although, the television was in a ridiculous place for viewing.
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- Also Known As:
- Lafayette New Orleans