Never had a chance to stay at the hotel because American Airlines canceled our flight 40 minutes prior to departing. I immediately called the hotel and explained my issue. I was told to leave a voicemail with Lenny the reservation manager. Left a voicemail but never receieved a call back from him.
I called the next day only to encounter a man who was beyond unprofessional. Lenny was very rude and unwilling to assist me even after explaining that the airline canceled. He basically told me it wasn't the hotel's fault and there was no cancelation (I have the email stating it was canceled).
I won't tolerate anyone talking to me in a condescending manner. If you don't like your job seek out a new one. You need my business..I don't need yours. LaFayette Hotel will never get a good recommendation from me or my business associates.
- Also Known As:
- Lafayette New Orleans
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