The hotel is located within walking distance of everything you need to reach in the French Quarter. Check-in was okay, but staff a bit confused. I would advise signing up for Starwood Membership to get access to the lounge. The Starwood Club floor rooms were great. It was like home away from home. I was there during the Budweiser conference and their group was noisy and you could hear them in the hallway. Otherwise, it was quiet and pleasant. The fitness center is well-equipped but busy during certain times like the pre-dinner hour. The restaurant food is okay, but overpriced like most hotels that cater to tourists.
I was there for a business meeting and the hotel meeting staff were quite unresponsive. Don't hold a business meeting there! Overall, I noticed that staff are uncertain about how to respond when asked to fulfill requests that they have not familiar or comfortable with. For example, I had trouble connecting to the Internet using their high-speed service. I was first on the phone with the hotel staff who then farmed me out to an external service. I was on the phone for 3 hours trying to get connected. Initially, staff simply put me on hold or hung up on me when I requested service or they they didn't understand the question, they said they'd call me back and didn't. Another example: I went to the restaurant and asked if I could order something to take to my room to eat while I packed to leave. The hostess said yes, but then said there were not containers for "take out" when I placed a order. Duh? Why offer to let me order? So, while the staff meant well, from catering, to check-in, to tech services, to restaurant staff, I encountered people who were uncertain or unclear about what they could or could not do. They need more training.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video

