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“Great For Fun, Awful for Crew Layover” 2 of 5 stars
Review of Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #72 of 155 Hotels in New Orleans
Raleigh, North Carolina
1 review
“Great For Fun, Awful for Crew Layover”
2 of 5 stars Reviewed yesterday NEW via mobile

Loud housekeepers, constant opening and slamming of doors, and very noisy. There should be areas of the hotel that are designated for business travelers to work and work peacefully. Here at this hotel, it seems to be catered more to leisure travelers. There should also be posted signs outside the elevators that remind people to be courteous of other guests as they are sleeping during late nights and early mornings. All throughout the day, there's nothing but noise and movement. The staff however, are receptive to your concerns but there's really nothing they can do if the hotel fills up. There should be other areas of the hotel that are designated specifically for the business traveler away from leisure guests. I've stayed here twice during the month of May and the noise levels have been unbearable on both occasions. They need to do better in this area.

Stayed May 2015, traveled on business
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1,086 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (394)
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Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed yesterday NEW

great location, freindly staff and lovely view from the 35th floor. Clean and security was great as one needs to show room key before proceeding to the elevators. Internet service was not free, that is one area that they could improve on as offer free internet service free to hotel guest. Bar was great and breakfast left much to be desired.

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Sheraton New Orleans is conveniently located downtown New Orleans close to Bourbon & Royal Street. The hotel has a Starbucks integrated. The huge lobby area with bar provides ample opportunity for a relaxing drink. The staff is extremely helpful and friendly. The breakfast buffet was nice as well.
The rooms are spacious and clean, nice beds and great view from the higher floors. The only thing missing was extra electrical outlets to charge your phone, etc. Steady wifi in the rooms. No sounds from outside although you are downtown.

Room Tip: Try to get a room with view over the Mississippi river!
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Green Features: The Sheraton offers a Green Programme which allows you to decide to have less maid service (upon your indication) which is rewarded by a voucher which may be used in Starbucks (the one in the hotel) of for your Starwood Preferred Guest points.
  • Stayed May 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Pros: The hotel is centrally located to everything. Blocks away from the French Quarter and Bourbon Street. It is also a high rise, so you (may) have spectacular views. It's modern and the staff are pleasant and helpful.

Cons: $14 wifi. Why do $50 hotels provided wifi but $200+ ones do not? As with every conference hotel, everything is expensive. From the sodas to room service to the souvenir shop. The pool is about the size of 4 hot tubs, so a few people can make it uncomfortably full.

Stayed May 2015, traveled on business
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Houston, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great bar area, customer service and spacious rooms. They don't have free wi-fi though - it's $15/day. Crazy.

The staff were great though. I forgot my toothbrush, so they brought me a toothbrush and free toothpaste. I didn't even have to ask for the toothpaste. That little extra gesture was much appreciated.

Stayed May 2015
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I was very satisfied with this hotel! From the clean spacious rooms, great view, filling breakfast in the club, to the friendliness of the hotel staff! Spent most of Jazz fest here at this hotel, had a very relaxing time. Staff was exceptional!

Room Tip: We stayed on the 41th floor facing bourbon st view is beautiful at night.
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tyler, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great, convenient downtown location! This hotel is huge and was very busy on Memorial Day weekend. They did a good job of managing so many guests. Front desk and valets were helpful and efficient. Just call in advance to get your car brought up. Bed and pillows were very comfortable. Elevators are fast, which was great because we were on a high floor. Don't eat at the hotel though; the lounge food was just mediocre, and there are too many great other options in walking distance!

Room Tip: River view was nice on the 37th floor
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Green Features: They offered a green option for environmentally conscious guests
  • Stayed May 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in New Orleans
#42 Business Hotel in New Orleans
#50 Romantic Hotel in New Orleans
#68 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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