We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location” 4 of 5 stars
Review of Sheraton New Orleans Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Sheraton New Orleans Hotel to your Saves list
Sheraton New Orleans Hotel
4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #72 of 155 Hotels in New Orleans
Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Great Location”
4 of 5 stars Reviewed yesterday NEW

great location, freindly staff and lovely view from the 35th floor. Clean and security was great as one needs to show room key before proceeding to the elevators. Internet service was not free, that is one area that they could improve on as offer free internet service free to hotel guest. Bar was great and breakfast left much to be desired.

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,085 reviews from our community

Traveler rating
    373
    425
    174
    69
    44
See reviews for
129
309
25
355
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (394)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Sheraton New Orleans is conveniently located downtown New Orleans close to Bourbon & Royal Street. The hotel has a Starbucks integrated. The huge lobby area with bar provides ample opportunity for a relaxing drink. The staff is extremely helpful and friendly. The breakfast buffet was nice as well.
The rooms are spacious and clean, nice beds and great view from the higher floors. The only thing missing was extra electrical outlets to charge your phone, etc. Steady wifi in the rooms. No sounds from outside although you are downtown.

Room Tip: Try to get a room with view over the Mississippi river!
See more room tips
Green Features: The Sheraton offers a Green Programme which allows you to decide to have less maid service (upon your indication) which is rewarded by a voucher which may be used in Starbucks (the one in the hotel) of for your Starwood Preferred Guest points.
  • Stayed May 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Pros: The hotel is centrally located to everything. Blocks away from the French Quarter and Bourbon Street. It is also a high rise, so you (may) have spectacular views. It's modern and the staff are pleasant and helpful.

Cons: $14 wifi. Why do $50 hotels provided wifi but $200+ ones do not? As with every conference hotel, everything is expensive. From the sodas to room service to the souvenir shop. The pool is about the size of 4 hot tubs, so a few people can make it uncomfortably full.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great bar area, customer service and spacious rooms. They don't have free wi-fi though - it's $15/day. Crazy.

The staff were great though. I forgot my toothbrush, so they brought me a toothbrush and free toothpaste. I didn't even have to ask for the toothpaste. That little extra gesture was much appreciated.

Stayed May 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I was very satisfied with this hotel! From the clean spacious rooms, great view, filling breakfast in the club, to the friendliness of the hotel staff! Spent most of Jazz fest here at this hotel, had a very relaxing time. Staff was exceptional!

Room Tip: We stayed on the 41th floor facing bourbon st view is beautiful at night.
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great, convenient downtown location! This hotel is huge and was very busy on Memorial Day weekend. They did a good job of managing so many guests. Front desk and valets were helpful and efficient. Just call in advance to get your car brought up. Bed and pillows were very comfortable. Elevators are fast, which was great because we were on a high floor. Don't eat at the hotel though; the lounge food was just mediocre, and there are too many great other options in walking distance!

Room Tip: River view was nice on the 37th floor
See more room tips
Green Features: They offered a green option for environmentally conscious guests
  • Stayed May 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Generally speaking this hotel is what you would expect from the Sheraton brand. Friendly and accommodating staff. The Lobby is large and spacious. The hotel is just across Canal Street from the entrance to the French Quarter. However, we did not experience the level of cleanliness that should be expected. The floor needed vacuuming. The bathtub looked dirty, but in fact it was peeling and needed to be refinished.

  • Stayed May 2015, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review, 2 days ago
Thank you for sharing your feedback. While we are pleased to hear you found the hotel generally to your liking we are disappointed that you were unhappy with the housekeeping and maintenance of your room. We have forwarded your review to our Director of Housekeeping as these comments will be used as a teaching opportunity for our staff. If you could reach out to us at Sheraton_new_orleans@sherton.com to provide more details about your bathtub that is something we'd certainly like to address immediately.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Sheraton New Orleans Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in New Orleans
#42 Business Hotel in New Orleans
#50 Romantic Hotel in New Orleans
#68 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Amex, Starwood, Orbitz, HotelTravel.com, Odigeo, Hotels.com and getaroom.com so you can book your Sheraton New Orleans Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton New Orleans Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.