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“Great Location” 4 of 5 stars
Review of Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Breakfast for 2 Included
Ranked #73 of 155 Hotels in New Orleans
Shreveport, Louisiana
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great Location”
4 of 5 stars Reviewed yesterday NEW

This hotel was everything we needed. Starbucks in the lobby, room service, clean, and a close walk to everything we needed. I would definitely stay here and have no complaints. We won this hotel on priceline for a great price!

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,068 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (385)
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English first
Hobart, Indiana
Top Contributor
126 reviews 126 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have stayed here before and loved the location, walking distance to everything. They have the street cars out in front or connecting lines within a couple of blocks. You are able to walk to pretty much anywhere you want. The rooms are clean (no refrig) and spacious, staff was friendly and polite. Here is something for the hotel management, you spent money painting and renovating the rooms go the extra step and paint or clean the air vent up on the wall. How can you not see the contrast between the nicely painted walls and the rusted vent, would look so much nicer! Bourbon street is only two blocks away and is always fun but it makes you get a little nervous walking back late to the hotel, many homeless begging and young wild aggressive youths blocking your route back to the hotel. No one likes to feel like they are about to get jumped! This isn't on Bourbon street but on Canal walking back. They have a huge lobby and bar and we stay here because of location.

Room Tip: Ask to stay away from the elevators, we were in 3217 and hard them running at all hours
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  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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The Woodlands, Texas, United States
Top Contributor
110 reviews 110 reviews
10 hotel reviews
Reviews in 33 cities Reviews in 33 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Took my family to New Orleans for a weekend get away. The Sheraton is located on Canal Street about two blocks from Bourbon Street. The Sheraton's lobby is a huge space/room with very high ceilings and a restaurant/bar in the middle of these room. A huge screen was playing the current sporting events. There is a large covered area to drive your car up to the door/park for the valet. Parking is available at the hotel, we used the valet service. There is an out door pool that my daughters enjoyed. The room was clean and a decent size. My only issue was the elevators were a little too high tech for my liking. Inside the elevator there are no buttons. You enter your floor you would like to go to while waiting for the elevator. When the elevator arrives you just get in and it knows what floor to stop at, but this system does not know how many people are going to each floor. So if a group of 15 sorority sisters is directed to the same elevator as your family their is not enough room for everyone. All and all this was a minor inconvenience. I would definitely consider staying here again. It has the plus of being slightly removed from craziness of Bourbon St, but on the other hand it has the negative of being slightly removed from the craziness of Bourbon St. Depends what you are looking for on your trip.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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East Lansing, Michigan
Top Contributor
163 reviews 163 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here while attending a conference in the same hotel. Room was fine; so were meeting areas. Nothing remarkable. Location was great, right on the edge of the French Quarter yet not in it, and close to streetcars. Price was reasonable for business travel. Would not have been happy with the value had I paid for it myself.

Green Features: Green option was interesting. I was expecting not to see housekeeping, yet still did.
  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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Stockport, United Kingdom
Top Contributor
100 reviews 100 reviews
37 hotel reviews
Reviews in 58 cities Reviews in 58 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here on the 16th Floor, the room was excellent very clean everything you needed, the view from the window which was glass to be floor was amazing we overlooked the Mississippi. Bit disappointed that they are petty enough to charge you for Wifi or should I say rip you off at an ridiculous price, it's free in the lobby but it's so cold down there you would not want to stay very long. The breakfast was also a little expensive so our second morning we went across the road to Daisy Mae which was excellent and a fraction of the price. Overall I would certainly recommend this hotel even though somebody walked off with my hat when I left it in the lobby area but can't blame the hotel for that.

Room Tip: Ask for a room the higher the better, views are amazing
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  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Stayed in New Orleans for a long weekend with my husband and another couple. Room was well priced, clean, comfortable and located within walking distance of everything you'll want to see (Jackson square, French Market, French Quarter, Bourbon Street). Great workout room, pool was small but nice. And despite it being very busy and in the middle of a busy part of New Orleans it was a quiet and calm place to retire too after exploring the city all day. Definitely recommend!

Stayed May 2015, traveled as a couple
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Monette, AR
Top Contributor
113 reviews 113 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I got a great deal on this hotel on Hotwire. It was perfect for us. Right on the streetcar line and on the edge of the French Quarter but not in the middle of the craziness. The rooms weren't anything special, but that wasn't a priority for us anyway. We found the lobby to be very nice and have a relaxing atmosphere, and I liked the fact that on the busy weekend they asked to see your room key before letting you on the elevators.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review, 4 days ago
Thank you for sharing your experience at our hotel. Our premiere location on the historic Canal Street streetcar line puts you at the heart of all of the major attractions the city has to offer while being across the street from the French Quarter keeps you out of the chaos. We do our best to ensure that all of our guests feel secure and comfortable and look forward to having that opportunity with you again soon.
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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in New Orleans
#42 Business Hotel in New Orleans
#51 Romantic Hotel in New Orleans
#66 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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