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“Amazing service” 5 of 5 stars
Review of Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #78 of 155 Hotels in New Orleans
Senior Reviewer
8 reviews 8 reviews
“Amazing service”
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was by far the best hotel experience I have had in a long time. Very customer service oriented and very convenient to the French quarter as well as to restaurants on magazine street. We spent two nights there then checked into the Hyatt on Loyola. Night and day. Wish we were back at the Sheraton canal street.

Stayed April 2015, traveled on business
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1,014 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (369)
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Tucson, Arizona
Top Contributor
84 reviews 84 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a comfortable, clean hotel. The bed is like (may even be) a Westin Heavenly Bed. It was actually more "heavenly" than the most recent Westin I stayed in. But the very best thing about this Sheraton are the breakfasts; they are gourmet delicious! And they have healthy, organic items that are not skimpy but robust, generous portions; an example is the egg white spinach omelet which my wife raved about. I had the oyster egg benedict on two occasions and shrimp and grits on another--all excellent. Also the wait staff at breakfast is extremely cordial and attentive. It was a pleasure to be there.

Room Tip: Ask for a room with a view of the city, preferably on a high floor--the nighttime view is fantastic!
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Green Features: They offer a "green" housekeeping option
  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york city
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is right on Canal street - technically in the Central business district but a two minute walk from the French Quarter, 15 mins from Frenchman street, 5 mins from the trendy Warehouse district and very close by some tasty restaurants (Cochon, Luke, etc.). It's also near the St. Charles streetcar, which you'll use to get to the Garden District - unless you feel like hoofing it for 30-40 mins. The rooms are standard but nice: good beds, nice curved shower rod, nice sized even for the basic rooms. The only drawbacks were the water pressure (which was low and the water pump sounded like a jackhammer at times) and the potential noise (we didn't have an issue but friends staying on a different floor had noisy neighbors). Don't expect many freebies (like water, wifi, etc.), but if you get a good rate via Priceline or some other site, it's a worthwhile place to stay.

Misc bonus - if you're the type that doesn't need room service every day, you can elect to get it only every third day and, for every day that you don't get service, they'll leave you a $5 voucher, which you can use at the Starbucks (which is actually in the hotel). And that's another perk - Starbucks in the hotel!

Green Features: See comment in the review about getting a $5 voucher each day you opt out of room service
  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 23 cities Reviews in 23 cities
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is my second time staying at the Sheraton New Orleans for the French Quarter Festival.

Check in: There were quite a few people checking in before us but the line moved quite reasonably. It was a very busy weekend as there seemed to be a conference as well as visitors attending the festival.

Room: Our room was very spacious and had a great view of the Mississippi. The room was very clean and provided the standard Sheraton toiletries.

Location: This is one of the main reasons we chose this hotel the first time around and the also for this visit. The Sheraton is located just a couple blocks away from the French Quarter and MANY restaurants and bars.

Hotel: The hotel is quite large. It is always hustling and bustling as well. The pelican bar is nice to hang out at as well. We had access to the club lounge for breakfast which was nice. The only downside to the breakfast was how packed it was. Totally understandable due to the fact that the hotel was very busy and cannot fault the hotel for this.

Check out: We had a late flight coming home. Upon check in we were told that we had an extended check out time of 1pm and if we needed any extra time to call down. On the day we were checking out we called down just to see if there was a possibility to have it extended a bit longer (totally understandable that sometimes you can and sometimes you can't). We were now told that we had a check out time of 12pm and not 1pm as was indicated to us at check in. While we were scrambling to get out of the room an hour prior than we thought, housekeeping knocked on our door at least 3 times. I was a bit irritated by this as each time we had advised exactly what time we were checking out.

Overall, I had a good stay at the hotel.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

With our conference held across the street at the Marriot, my friends and I decided to stay at the Sheraton. The price of the room was very good, and could not be matched by any other hotel, but upon viewing the room, well, I guess you get what you pay for.

We walked in and found crumbs on the carpet, a few bobby pins scattered on the floor, and the bathroom counter was gross! I had a travel pack of Lysol wipes and cleaned the bathroom myself. After seeing the condition of the room, we decided to use the Go Green option; this allows housekeeping to skip your room with daily cleanings, and you get a $5 coupon to use in the lobby bar.

Other things we didn't care for: Our bathtub took a long time to drain. And free wifi in the rooms would have been nice.

Aside from those negatives, the hotel is located close to everything, and the staff were always very nice, knowledgeable and helpful.

You take the good with the bad. Our stay was average.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 3 days ago
Hi ladyphoenixxx,

While we thank you for taking the time to share your experience at our hotel, we sincerely apologize for the condition of your room upon arrival and welcome the opportunity to speak with you directly regarding your stay. Please connect with us at 504-592-6232.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
65 reviews 65 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at the Sheraton for 4 nights over French Quarter Festival. It was a busy weekend with festival and a convention in town and the hotel had its ups and downs. Check in was smooth and the front desk and bell man were friendly and helpful. We had booked this room with points and sometimes that means you get the room no one else wants but we had a good location on our floor with a pretty view of the river.

This is a large convention hotel and as such I think the rooms are more designed for one person, or at least the king rooms are. The room itself was spacious but there is hardly any storage. My husband and I were here for 4 nights and ran out of drawer space. There is a dresser below the TV with just one long drawer and four short ones and none of them are very deep you also have 2 small night stand drawers but that's it. The closet is only about 3-1/2 feet wide so it was tight with not enough hangers. The bathroom is small with only one sink and a tub shower so not a lot of room for two people to get ready. You can hear a lot of noises in this hotel, people dropping things in the bathroom above us and when we turned our shower on the pipes made a moaning noise that was so loud the first morning I thought there was construction. The people next door must have hated us if they were trying to sleep in. However, rooms were very clean and they take security seriously with a security person sitting by the elevators in the evening making sure only guests go upstairs.

We had a package delivered and when we arrived we called down for it. We were transfered from guest services to security and security told us to speak to the bell desk and hung up on us. Called guest services again they told us to call security I told the girl what happened and she said to try again. A second later the front desk manager called, apologized, told us he over heard the conversation and the package was delivered. So nice and great job managing the front desk :)

The bar area was very nice and that was our meet up spot with friends at night and bartenders and wait staff were attentive. There is a FedEx office in the hotel if you want to ship stuff back which is convenient and a Starbucks in the lobby.

All in all, nothing particularly bad or great about our stay. For a free room it was great but next time I think I'll opt for something smaller with a bit more New Orleans charm.

  • Stayed April 2015, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 3 days ago
Hi Chicagogirl537,

We thank you for taking time to share such detailed feedback regarding your French Quarter Fest stay with us. While we're happy you had a seamless check-in experience, we do apologize for the lack of storage space in our guest rooms as well as the noise. We try our best to manage extreme noise levels to assure the comfort of all of our guests. We're so happy our Front Office Manager was able to recover your package and have it delivered to you successfully and are so sorry about the confusion. Again, we truly value your review as it helps us better prepare in the future and we hope that you will give us another opportunity to welcome you back on your next Journey back to the Big Easy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Whether I am traveling for business or vacation, this New Orleans Sheraton is my go-to hotel. Large hotel but great service. Rooms are clean and spacious. Sheraton sweet sleeper bed is extremely comfortable, and great room decor and large screen tv. Have stayed there many times and will continue to do so each time I visit NOLA.

Stayed March 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 3 days ago
Hi Laura M,

Thank you for being such a loyal Sheraton New Orleans guest. We value you and are honored to be your go-to in the Big Easy. We look forward to a continued relationship and can't wait to welcome you on your next visit to NOLA!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in New Orleans
#43 Business Hotel in New Orleans
#57 Romantic Hotel in New Orleans
#67 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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