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“Great city/ river views” 4 of 5 stars
Review of Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Special Offer
Breakfast for 2 Included
Ranked #81 of 155 Hotels in New Orleans
Pensacola, Florida
Top Contributor
147 reviews 147 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
48 helpful votes 48 helpful votes
“Great city/ river views”
4 of 5 stars Reviewed yesterday NEW

I think that this hotel for the money is a good value. It was clean and the rooms were a good size. The location and views are the stands out, especially on the club level. I liked that there is a starbucks and FedEx In the hotel. The only downside was at 3am a group of guys next door came back and were very loud. I would've assumed that it would've been more sound proof than it ended up being.

Stayed January 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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875 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
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English first
Rochester, MN
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My wife and I checked in at 5pm on a Saturday with a quick check in. We got up to the room to see that it was a room with two double beds. I didn't even think to ask when checking in, but thought it was obvious that we were a couple. So we went back down to get a new room with a king bed, and they claimed to be completely booked. I find it hard to believe that there was not one empty king room in a 40 story hotel!

No concessions or apologies were made, we were just told that there would not be any king beds available until Monday. We didn't bother checking back on Monday, as Monday night was our last night.

The room we were in seemed a bit dated. One of the beds was creaky, the shower was loud and didn't have good water pressure. Housekeeping didn't finish until 530 on Sunday! We were right by the elevators and did not have any issues with noise at night at least. Definitely not a 4 star stay overall!

  • Stayed January 2015, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 3 days ago NEW

the place is ice and good servedI and my Wife raely love this.
We have quiet time and comfort
“Great service & value”
“Great room not so great housekeeping”
We loved this hotel. Service is impeccable and friendly. We arrived after a night flight from Melbourne and tried to..

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 2 days ago
Hi j0hnsmith72,

Thanks for sharing your stay experience with us from last year. We value your feedback and hope we can welcome you in 2015!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynchburg, Virginia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed at the Sheraton on Canal for four days as part of a conference. The location adjacent to the French Quarter and the River Walk. The lobby and meeting rooms were very nice, but the rooms and hallways needed an upgrade. The HVAC in my room was loud as were the elevators.

Room Tip: Ask for a river view away from the elevators.
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  • Stayed January 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 2 days ago
Hi Scott N,

Thanks for sharing your honest feedback with us. We value you as our guest and are happy you enjoyed the location of our hotel, but apologize for the noise due to the elevators. We hope you will give us another opportunity to welcome you in the future!
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Fredericton
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is located in a good location. The breakfast buffet was good with plentiful choice and quality offerings. The service disappointed me greatly however. As an example, I called reception the evening before my departure and requested a taxi to be booked to take me to the airport for my early morning flight. Was told the hotel would not do this and that I would have to deal with the taxi company directly. In all my travels I've never heard a hotel reception refuse such a simple and basic request.

  • Stayed January 2015
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 2 days ago
Dear globetrotter-harris,

Thank you for sharing your stay experience with us. We do apologize for your service experience and assure you that any of our bell desk team would be happy to assist you with summoning a taxi. Drivers are often located along the perimeter of our hotel and with a simple whistle, will pull up right to our motor court to greet our guests. Again, please accept our apologies. We hope to welcome you back with us the next time you're in the Big Easy!
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SG
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Arrived very late last evening.., room needs refresh. Checkin staff was great. Housekeeping sucks...came back to room at 3.30 pm and still not made up!!!
Not exactly sure whether they will turn up!
Location is central and good but next time I will use Marriots across the road ...

Stayed January 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 2 days ago
Hi YYLem-Sit,

We apologize for your room not being serviced and welcome the opportunity to speak with you directly. Could you please connect with us at 504-595-6232? We hope to hear from you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The hotel staff from Managers to front desk clerks are awesome.l was impressed when i saw a manager pick up a small piece of paper from the lobby rug and apologized to me for that...I just happen to be standing there! There is remodeling being done on the outside but did not bother much. Highly recommended.

Stayed January 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 2 days ago
Hi dominitere,

We're so happy you had such a pleasant experience and took the time to share! Thank you for being so complimentary of our staff. We hope you will share more time with us the next time you visit the Crescent City!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in New Orleans
#40 Business Hotel in New Orleans
#54 Romantic Hotel in New Orleans
#66 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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