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“Noisy” 2 of 5 stars
Review of Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Breakfast for 2 Included
Ranked #78 of 154 Hotels in New Orleans
Memphis, Tennessee
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Noisy”
2 of 5 stars Reviewed today NEW

I am in a room on the 16th floor as I write this. I can see down Canal St. from my room. I can hear everything going on down on the street. Yelling, singing, sirens, guitars and it's 10 till midnight. I hear everyone that gets off the elevator and I hear everyone that slams their door to their room. I also hear them talking in the next door room. I would say this is my last time at this hotel which is unfortunate, because the location is so good and we got checked in ahead of time (noon) with no grief at all. They have even gotten our car for us in under 10 minutes. But the noise is a deal killer. And I hate all the frikkin blue dog cartoon crap.

Room Tip: Stay somewhere else. This is a very trendy place with all the cartoon Rodrigue Blue Dog garbage. A...
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  • Stayed December 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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821 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (290)
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English first
Peoria, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great location in the heart of NOLA! Trolley stop is right out front. Guest services is wonderful. Hotel is clean which is a big plus for me. The bar in the lobby offers a great night cap! I would definitely stay here again!

Room Tip: I liked staying high up because you have the view of the city!
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Green Features: The hotel is green but if you want room service each day then they do offer you this.
  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tours
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

i stayed there a few days during a trip in August 2014. It is a great hotel, well located near the city center with all the usual comodities. I will go back there if i go back to NO. Very clean hotel, was booked via my company

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cctx
Top Contributor
70 reviews 70 reviews
66 hotel reviews
Reviews in 43 cities Reviews in 43 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The lobby was restrictive due to construction with the hotel Starbuck's. Initial check in was not a pleasant experience, not welcoming. I had left a pair of shoes in our hotel room and called withing a couple of hours of checking out to ask if they were turned in to lost and found. A gentleman took my information and said he'd call back. That didn't happen so we went back to the hotel after dinner that evening and spoke to one of the front desk agents. He was very unreceptive but made a phone call and came back with nothing was turned in. If I wasn't positive they had been left behind at the end of the bed under the bench I wouldn't be writing this. It wasn' the shoes, it was the staff attitude that bothered me.

  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Five nights here just before Christmas were delightful. Our room was very comfortable. The staff of the hotel is notable for their responsiveness to questions and the occasional problem. A broken lamp was replaced while we were out and two hotel staff enquired about our satisfaction with the repair. Not bad for a huge hotel. The location is right across the street from the French Quarter and around the corner from the St. Charles streetcar. Free wifi would have been nice.

Room Tip: Upper floor with river view are beautiful and quiet.
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Durham, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Here for Saints game and pre-Christmas. Plusses:
AWESOME location
Nice room and view
Cool elevators
Complimentary bottle of water

Negatives:
Staff not friendly. They didn't go out of their way for ANYTHING.
HORRIBLE cold water pressure.
My husband felt bed was too soft
Free wifi only lower two floors and the rates seemed absurd

Wouldn't stay again

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hotel was fantastic and the location could not be better. Just two blocks from the convention center and two blocks from Bourbon Street. Hotel rooms were upgraded and modern and hotel staff was fantastic.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 4 days ago
Hi miffer2014,

We truly appreciate your feedback and thank you for taking the time to share such a positive review. We hope to welcome you back with us in the new year.

Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in New Orleans
#40 Business Hotel in New Orleans
#48 Romantic Hotel in New Orleans
#62 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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