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“A very bad night's sleep.” 1 of 5 stars
Review of Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Breakfast for 2 Included
Ranked #77 of 154 Hotels in New Orleans
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A very bad night's sleep.”
1 of 5 stars Reviewed today NEW

It is 2am and we can't sleep because we have been placed in a room right next to the elevator shaft. There is a constant buzzing with regular intermittent loud whining and whooshing of the elevator going up and down. It is like a form of sleep torture. I have rang guest services and they have said they will move us but unfortunately we have to get through tonight.
We are on the club level and the room is nice but we did not pay money for this. What on earth are they thinking placing guests in rooms such as this.
We are travelling from Australia and I was so looking forward to this hotel and New Orleans. Now at least one of our precious three days ( assuming they do move us) is ruined because of lack of sleep.I wish we had chosen a different hotel. If you do stay here, be very wary of your room location. It is very disappointing as the rooms are great, the staff are friendly and the location is central -it is just that this room is unbearable.

Stayed December 2014, traveled with family
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809 reviews from our community

Traveler rating
    280
    308
    135
    48
    38
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99
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
Date | Rating
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English first
Bologna, Emilia-Romagna, Italy
Senior Contributor
28 reviews 28 reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Came to NOLA for a Tremaine Dance Convention. Joe Tremaine is 5 Star, the best in this industry, and he always uses Sheraton for his conventions around the USA. Great location, clean rooms, comfortable beds, excellent convention space, club lounge was well stocked and professionally managed, from the bellmen to the parking attendants the services were top. Easy walking to everything.

Room Tip: Clublounge a must, AMEX, and join the club.
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  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is a short walk from the French Quarter.. Very clean rooms and comfortable beds. The vanity is not very large , actually so small that my husband and I could not place both of our toiletries there. We only had one night so it was not a problem. This hotel is very quiet at night. Not noisy like some in the city.The lobby has a nice bar which is very popular and busy .the staff were extremely nice and helpful. We will stay there again

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Arlington, Virginia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Sheraton New Orleans on October 2014 for a work conference. The conference was also in the hotel, which had great meeting facilities. Room was very nice: updated and comfortable. I ordered room service twice and the food was just ok, very expensive. Neither of which were shocking. Good service, friendly staff. I had a great view of the Mississippi River from a top floor, really beautiful. What I like about big chain hotels is that you usually know what you are going to get: flat screen TV, good service, nice, clean room. No surprises at this hotel.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

Waited an hour for our luggage. Had to finally call front desk to have it delivered to room. Housekeeping stopped by with "products" that were missing from room. Room service menu not in room. Had to call for that. Every call to room service (ie pickup) was routed through front desk even though there was a separate phone button for room service. Eating at the bar was a nightmare . First night was great; second night they were understaffed. Brought incorrectly prepared food, twice. Manager ended up refilling our beverages ( tea & soda) after several visits by the waitress to tell us she would be right back.

  • Stayed December 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I experienced the best customer service ever! Anything that I asked for was at my door within 15 minutes and even got a follow up telephone call to make sure that my needs were met! Bed was very comfortable.

Room Tip: If you want to rest, do not select a room on the front of the hotel.
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Green Features: The hotel offered the customer the choice of choosing to be environmentally friendly. I choose this option during my stay. Recycle cans are available and flyers encouraging green choices were prominently displayed.
  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Los Angeles, California
Top Contributor
53 reviews 53 reviews
49 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was a last minute booking that I got on PLine for bidding 100 bucks! The hotel is in a great location, staff is very friendly and professional, rooms are a bit tiny - but very clean, comfortable, and well appointed. The a/c worked well, shower pressure was great, bathroom was large, and the BEDS were to die for! Like sleeping on a cloud. I have absolutely no complaints and would definitely stay here again.

Room Tip: High Floor - View
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in New Orleans
#42 Business Hotel in New Orleans
#48 Romantic Hotel in New Orleans
#61 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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