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“Very Nice Large Hotel - No Complaints - Most COMFORTABLE BEDS IN THE CITY” 5 of 5 stars
Review of Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Breakfast for 2 Included
Ranked #78 of 154 Hotels in New Orleans
Los Angeles, California
Top Contributor
53 reviews 53 reviews
49 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
“Very Nice Large Hotel - No Complaints - Most COMFORTABLE BEDS IN THE CITY”
5 of 5 stars Reviewed yesterday NEW

This was a last minute booking that I got on PLine for bidding 100 bucks! The hotel is in a great location, staff is very friendly and professional, rooms are a bit tiny - but very clean, comfortable, and well appointed. The a/c worked well, shower pressure was great, bathroom was large, and the BEDS were to die for! Like sleeping on a cloud. I have absolutely no complaints and would definitely stay here again.

Room Tip: High Floor - View
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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803 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Halifax, Canada
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The Positive facts:
-> Hotel is newly renovated and clean.
-> Staff are pleasant.
-> Beds and Housekeeping are pretty good.

Property is modern and located near the french quarter. Location wise nothing to complain about. Lots of great restaurants in the vicinity and great views from the rooms.

The Negative facts:
-> Hotel is incapable of resolving billing issues. We're now 3 weeks out.
-> Hotel staff are undertrained - was sent to the wrong room on the wrong floor upon checkin.
-> Hotel Staff are untrained in Starwood partners, and partner reward bookings (which leads to me being personally billed for a booking which had been paid for using points. As of December 15 (stay ended November 28th) I have only an alleged refund.
-> Billing Department is incapable of resolving this - Despite applied "credits" I have after 7 days yet to see anything come through on my credit card. I will unfortunately have to result to having Visa reverse the transactions as unauthorized.

I do have the paperwork to support all of the above.

Room Tip: End up on the canal side of the hotel so you can see out the windows and look out at the water.
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Green Features: At checkin like all SPG properties they ask you to forgo housekeeping. There is nothing particularly special about this. Its a common industry practice.
  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, yesterday
Hi Adam D,

I apologize for your experience with billing here at the property and welcome the opportunity to speak with you directly so that we can correct your stay. I can be reached directly at 504-595-6270. I look forward to connecting with you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Sheraton New Orleans, a block from the ST. Charles streetcar line, is on the edge of the French Quarter and the CBD. A perfect location. The hotel has completed it's renovation and the rooms are clean and fresh. they have a great exercise area with new equipment. The only negative I found was their computers. They use windows 8 and have no user instructions. A pain if you are used to Chrome or xp.

Room Tip: Ask for a river or French Quarter view.
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  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, yesterday
Hi Tim A,

We value you as our guest and thank you for your honest feedback. Thanks for taking advantage of our Sheraton Fitness Center Powered by Core Performance - truly a gem for the exerciser on the go! You have a great point about our Link @Sheraton Experienced with Microsoft computers. Not everyone is accustomed to Windows8 so some direction may be necessary. Thanks for the tip. We hope to welcome you back with us the next time you're in the Big Easy!

Happy Holidays!
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NY
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We cruised into New Orleans from the east coast; our first time in this beautiful city. We did not allow enough time to enjoy the city. We were somewhat house bound at the Sheraton New Orleans Hotel. It was the wind and what a wind it was. The hotel with it breathtaking views allowed us to watch the river actively from our large and comfortable room and from the Club Lounge.

We did enjoy the appearance of their restaurant more than the food. The menu did not have a New Orleans selection which was a disappointment.

I did venture out; what the heck, when would I get back to New Orleans? The wind blew me in to the Casino, life’s a gamble. And it was, metal signs were blowing off buildings but I made it back to the Sheraton New Orleans Hotel safe and sound with money in my pocket!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, yesterday
Hei1980,

We're happy you cruised right into our hotel back in April of 2014. do make for spectacular viewing even in the most unpleasant weather. You'll be happy to hear that we've changed up our Roux Bistro menu a bit and welcome you to try our new options with that infamous, Creole Louisiana flare. We hope you and your partner will join us the next time you're in the Big Easy!
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Island of Hawaii, Hawaii
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Mississippi River view we had from our hotel room was such a nice surprise. The hotel is clean and our room was spacious. The food was delicious and the staff was friendly and accommodating.
Great location too!

Room Tip: Room with a river view
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, yesterday
Hi Tracey S,

Thank you for joining us from Hawaii! We appreciate you as our guest and value your feedback. Thank you for taking a moment to share your experience with us. We look forward to welcoming you back in 2015!

Happy Holidays1
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Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms were nice,service was responsive, I attended a conference, and had to check back in because of a canceled flight. The manager gave me the conference rate. The bathroom faucets leak and the swimming pool is sub par for such a hotel.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 6 days ago
Hi Abayomi S,

We value your feedback and thank you for sharing your December experience with us. We hope you will join us again very soon.

Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coopersburg, Pennsylvania
Top Contributor
336 reviews 336 reviews
60 hotel reviews
Reviews in 96 cities Reviews in 96 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel was great start to finish. Traveling as I do, being greeted with a smile and thanks for being a member is always nice to enjoy. My room had one of the best views ever as I looked out over the water and was able to watch lots of big ships coming in from and out to the ocean. My room was nice although housekeeping seemed to forget a plastic cup on the floor, and left the TV pretty filthy. I use their green option and they were more than willing each day to refill my coffee and provide two free waters each day. The location is just a few blocks from Bourbon Street, and some even better restaurants down by the aquarium. I would recommend this hotel for anyone wanting to be close to a wonderful walking path and good food.

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 6 days ago
Hi wkrupa,

We're so pleased you enjoyed your stay with us from top to bottom. The views are absolutely breathtaking and yes, we're right in the midst of everything Nola. We do apologize about your housekeeping experience and assure you that our team is going through a strenuous retraining to remain consistent with the Sheraton brand standard. We value your feedback and thank you for taking the time to share your stay. We look forward to welcoming you the next time you're in the Big Easy!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in New Orleans
#46 Business Hotel in New Orleans
#47 Romantic Hotel in New Orleans
#61 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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