Let me begin with some positives. The lobby space was beautiful. The large screen television in the lobby bar area was perfect for watching all the college and NFL football games, Front desk was amazing. Housekeeping was great. I asked for more towels and hair conditioner and received them on a timely basis. When I came into the room, I noticed my complimentary water was already open and already some water was drunk out of it. It was replaced with two bottles. I had two incidents in the elevator. Once was with some very drunk young Green Bay fans who were just overly intoxicated. The other was when a man who had no shoes enter the elevator after pretending to call a floor, exit on my floor and attempt to get into a room at the end of the hall. Luckily, the housekeeping staff was there and she said that room is a check out once I alerted her that I did not think the man should be there. He got back on another elevator and no one knew where he went after that incident. The security was called but I don't know the outcome. They were very responsive, though. The elevators in this hotel are horrible. It is very dangerous to be on one of them since there is no "escape" route. Once you press your floor on the main bank of elevators, there are no buttons for floors on the internal elevator car. So, you are basically trapped in the elevator until you reach your floor. Especially in a city like New Orleans, where partying is rampant, it is very disconcerting to be in an elevator alone with two or three very drunk people, all carrying beers. If you are staying on a higher floor, you are basically "locked" into the elevator for the entire ride, without the ability to exit since floors are not accessed from within the elevator. I was thankful that housekeeping was available to see the man in the hall. Had I been alone on the floor, I was very concerned about my safety. I appreciated that you have a security person checking for cards after a specific hour in the evening. I still did not feel very safe. Although I love the heavenly beds and the comfortable room (the noise from the street was loud at times), I will never stay at that hotel again, nor any of your other properties with similar elevators.
- Official Description (provided by the hotel):
- Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more less
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- Also Known As:
- Sheraton New Orleans Hotel New Orleans
- New Orleans Sheraton