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“Great location - Great choice.” 4 of 5 stars
Review of Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Breakfast for 2 Included
Ranked #78 of 154 Hotels in New Orleans
Lincoln Park, New Jersey
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
“Great location - Great choice.”
4 of 5 stars Reviewed August 30, 2014

We loved the hotel. Great location to the Quarter and the Riverfront. Our room was on the 45th floor facing the river. My husband and I have 2 teenage boys so we upgraded to a suite upon arrival. The suite looked exactly as pictured on the hotel web-site. The king bed was very comfy and pull out-couch was better than expected. The suite is one huge room with a large partition in the middle with t.v.s on both sides. There is a "wet-bar" area with sink and refrigerator. Ask for an end room on a higher floor facing the river. We requested extra towels everyday and they were delivered within 10 minutes. Only complaint on the room was the water-pressure in the bathroom.

We were club level which included breakfast, early evening snacks and wi-fi. The downside of the club amenities is that you can fill up at breakfast and later with afternoon appetizers that you may not want to go out to one of the great restaurants nearby. The upside is everyone could stop in when they were hungry - club access is 24 hours which includes coffee, tea and soft drinks anytime you want them.

The gym was great, lots of equipment. Pool was closed for most of our stay - we did chose the hotel in part for the pool so the boys could cool off so that was a small negative.

One suggestion to the hotel for future room improvements would be to add pull out partitions to the end of the room divider. This would enable someone to get dressed in one half of the suite while the kids were in the other half of the suite.

Room Tip: Request and end room on a higher floor facing the river.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, September 2, 2014
Hi Yuro55,

We really appreciate you for taking time out to review your stay with us. Thank you so much for the positive feedback. We're glad we could deliver for your family's stay with us and thanks for upgrading to Sheraton Club! The perks are quite enjoyable. We look forward to welcoming you, your husband, and the boys the next time you visit the Big Easy.

See you soon!
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817 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
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English first
Greenwell Springs, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 29, 2014

Room was gorgeous and very clean; like living in a luxury apartment, you had that at home feel. Parking fee/valet a little high but that was ok because they got your car whenever needed in a minimal amount of time. Staff was courteous and helpful but we didn't need them because everything was right there. We will be going back!

Room Tip: Higher floors have better city views
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  • Stayed August 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, September 2, 2014
Hi Zoalee H,

Thank you for your "Amazing" review! We're so glad we were able to make you feel right at home. Goal accomplished! We look forward to welcoming you the next time you're in New Orleans!

We'll see you soon!
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Coconut Creek
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 28, 2014

Rooms were very clean, staff is friendly and kind. Me and the wife will definitely be staying here again next time we're in town. Also, we had an amazing view of the French Quarter, we loved it! Also, if you decline the room service they will provide you with vouchers that are good for use at their bar or Starbucks.

Stayed August 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windermere, Florida
Top Contributor
139 reviews 139 reviews
10 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed August 27, 2014

We went here for a weekend on a hotwire deal. We were unaware until we arrived that they charge a very large amount for a parking fee/valet, which we were ok with because they said it was in safe parking. The front desk staff was friendly and got us our room, which seemed nice, but then we started to find the sheets weren't clean, and paper thin walls where we could hear loud neighbors. We called the front desk and asked it to be fixed while we went out. Location was great, near a lot there. When we got back after our day exhausted, the sheets were not changed as they said they were, and the neighbors were still making very loud noises, which continued most of the night. We contacted the front desk again and no fix. We eventually passed out from exhaustion. The next day we went to check out, and our car was brought out. There was yellow 'gunk' all over our car and chips in the hood that weren't there before. We asked the valet staff what happened and just got a hand out for a tip. We went in to ask about our issue as we needed to leave, and they said we would have to just contact them later and they gave us info for contact, which we also left our information. We called several times after our trip, but never heard back. Clean facilities, but we WILL NOT be staying here again, electing to go somewhere else, there are way too many other better choices available in the area.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 27, 2014

Came here for a friends wedding and the whole party stayed at this hotel. They gave a group discount, I think it was $110 a night.

Room was perfect. Huge windows (floor to ceiling) with a great view of the Mighty Mississipp.

They gave us $5 a day as long as we didn't have our room cleaned. Get a free drink and don't be bothered in the early morning by housekeeping. Perfect.

Location was perfect. Coffee shop to your left, casino to your right. Near the river, near Bourbon Street, and 20 cabs stationed out front at all times.

It's a good hotel for everything. Work, party, vacation.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, September 2, 2014
Dear Cichosz8,

Thanks for taking your time to leave such a positive review! We're so happy to hear you and the wedding party not only chose our hotel, but enjoyed your stay as well. You hit the nail on the head. Whatever you're here for, we are happy to accommodate...be it work or leisure travel. Whatever your travel needs may be, we look forward to welcoming you back to the Big Easy soon!
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Evergreen, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 27, 2014

I was nearby in Mississippi for work and extended the time with a weekend in NO. My better half flew in and we had a great weekend in the City. Nikki H. in the Hotel's Guest Services was super excellent in helping plan our weekend. A big thank you to Nikki, she went well beyond my expectations. We were very impressed with the staff and their friendly help. Understanding we are in New Orleans, on a weekend, there were a few rooms on the floor that were occupied by late night drinkers arriving home. Not sure how to address that other than to suggest New Orleans is not where you should be going if you want a quiet weekend retreat.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

Perfectly placed for sights this was a great place to come back to for a breather! Good central sports bar with good food, the Starbucks was good if you missed mornings when people were turning up for training courses etc.
This hotel would be 1st choice if going back to the BE.

Room Tip: We were a touring group spread all over the hotel and I heard no complaints.
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Green Features: Usual towels and sheets policy, I wasn't aware of any other initiatives.
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in New Orleans
#40 Business Hotel in New Orleans
#47 Romantic Hotel in New Orleans
#62 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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