We went here for a weekend on a hotwire deal. We were unaware until we arrived that they charge a very large amount for a parking fee/valet, which we were ok with because they said it was in safe parking. The front desk staff was friendly and got us our room, which seemed nice, but then we started to find the sheets weren't clean, and paper thin walls where we could hear loud neighbors. We called the front desk and asked it to be fixed while we went out. Location was great, near a lot there. When we got back after our day exhausted, the sheets were not changed as they said they were, and the neighbors were still making very loud noises, which continued most of the night. We contacted the front desk again and no fix. We eventually passed out from exhaustion. The next day we went to check out, and our car was brought out. There was yellow 'gunk' all over our car and chips in the hood that weren't there before. We asked the valet staff what happened and just got a hand out for a tip. We went in to ask about our issue as we needed to leave, and they said we would have to just contact them later and they gave us info for contact, which we also left our information. We called several times after our trip, but never heard back. Clean facilities, but we WILL NOT be staying here again, electing to go somewhere else, there are way too many other better choices available in the area.
- Official Description (provided by the hotel):
- Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more less
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- Also Known As:
- Sheraton New Orleans Hotel New Orleans
- New Orleans Sheraton