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“Amazing Staff and property” 4 of 5 stars
Review of Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #74 of 153 hotels in New Orleans
1 review
“Amazing Staff and property”
4 of 5 stars Reviewed yesterday NEW via mobile

I was amazed at how well this hotel was.All of the staff were very attentive Karla @ the front desk was awsome.The newly renovated rooms are outstanding ,and the rooms are spacious and very clean. Thanks again Sheraton New Orleans staff for making our stay very memorable and satisfying . D Smith (Atlanta)

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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597 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New orleans
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed yesterday NEW via mobile

I have no idea how the Sheraton ended up as 4 star but it is a 3 star at best. We checked in and were completely surprised that for 2 adults and 2 children a room with 2 full sized beds was considered okay. Now I'm not sure about the average clientele booking rooms here but the last time I saw, much less slept or shared a full sized bed was in college. The linens are hard and crisp not welcoming at all. If you enjoy very firm mattresses this is your stay. The soaps are reminiscent of Alberto Vo5 and forget feeling 4 star when you wrap yourself in the 1 ply army issue bath towel the size of a hand towel. The magnifying bathroom mirror is the same reflective plastic I see at rest stops on the road. Want to feel even more 4 star? You have to show your room key to the lobby attendant before riding the elevator! Take that as a warning that the hotel is chock full of people coming up and down your hall at all hours speaking loudly. Don't stay here! Not a 4 star hotel!!!

  • Stayed August 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I absolutely loved the location of this place. It's not far from Bourbon St or Magazine St or the water front of the French Quarter. Everything is in walking distance. The staff were very helpful and the restaurant and bar area is great. The meals were very tasty too. I stayed on the 43rd floor and had the best views over the water district. I would definitely recommend staying here. It was also priced very well too.

Room Tip: I didn't have a problem at all with my room which was up high, the views were fantastic.
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  • Stayed August 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucerne, Switzerland
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 of 5 stars Reviewed 3 days ago NEW

The Sheraton is very well located in New Orleans, a lot of things can be reached in walking distance even the conference center, ok that's a little longer walk, but possible.
The room is quite clean no atmosphere, the beds are ok, but not great, still too many pillows. Wow, and you need to still not pay for your Wifi, for a business hotel not up to the standards. The food in the hotel restaurants are ok, nothing special, the staff is very slow and not friendly.

Green Features: Nothing stood out as being specially taken care off.
  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The staff was great starting with the front desk, housekeeping, and valet service. They all deserved good tips. I felt everyone wanted to keep us comfortable and happy. I had a convention rate so the value was great. Good location for Harrah's casino (short walk) and other attractions. Canal street seemed very safe during busy hours so no concern there. I would definitely recommend this downtown location. Not much there for children other than walking and eating.

Room Tip: Stay away from the elevators. People coming from partying are coming in all times of night
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Green Features: Average................................................................................................... not intrusive or innovative
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

After reading these reviews, I am a little nervous staying here this next week for a convention. I DID send an upgrade request for my two rooms to "club level "! I will post a review after August 7th!

Room Tip: Sounds like Club is the way to go!
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is in such a fantastic location. We were at this location for a convention 07/21 to O7/25.
Other convention attendees were at this hotel. The staff seemed to manage all the guests with courtesy and caring.
Again, all the staff were friendly and helpful. When we booked the room, the clerk signed is up for the Starwood Rewards program. This was quite helpful when we checked in to the hotel. We were assigned a room with a view of the river. We took advantage of a hotel program that offered a credit for non-daily room cleaning. We used this for a credit in the lovely Bistro.
As mentioned in other reviews, all the best sights are so conveniently located. We also enjoyed riding the Canal Street Trolley.
We do wish that the daily parking fee was a little more reasonable but again this is a choice location. We did have in and out privileges at no extra change.
The meeting and banquet rooms were beautiful.

Room Tip: Join the Starwoods Reward Program. Ask for a room away from the elevators and ice machine.
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Green Features: Excellent environmentally friendly practices. Even a recycle basket in the room!
  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review, 2 days ago
Hi MLS4000,

Thank you for taking the time to share your Sheraton New Orleans Hotel experience with us. We're so pleased to hear how helpful and courteous our team was during your stay and we thank you for taking advantage of our Make a Green Choice program. It's always a pleasure to add value to our guests' stay and we hope that you continue to make us your home away from home on your future trips to NOLA!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in New Orleans
#46 Business Hotel in New Orleans
#48 Romantic Hotel in New Orleans
#51 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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