I traveled here for a conference. While the location of the hotel is great, the location does not make up for the overall lack of service and the dismal condition of the rooms. We stayed here for about a week. The stay was so awful we ended up changing hotels during our stay. Upon arrival, the check-in line was incredibly long. I don't mind waiting 10 or 15 minutes to check in but over 30 minutes seems excessive. We ended up getting a room with a great view of the air conditioners on the nearby rooftop. The room was also next to the elevators, which meant constant noise. I've stayed near elevators at other hotels and have never had a real sound problem before, but the elevators at this hotel are ungodly loud when you are trying to sleep. During our stay we had to request maintenance twice to come to our room because the tub would not drain. After two trips from maintenance and still with a tub that wouldn't drain, we just gave up and quit asking. Housekeeping did not come on at least one day of our stay. We had to call to get them to come clean the room, and when they did, their cleaning consisted of making the beds. No refreshing of toiletries, etc. They were very helpful though since they left a bottle of cleaner on the back of the toilet. I guess that was just in case we wanted to do the job ourselves... During the conference, we tried to catch a quick lunch at Roux Bistro. That was a colossal mistake. We were seated quickly, but then waited 15 minutes to receive a menu to place our order. Then once the order was placed, we waited another 45 minutes for the food to arrive. We didn't order anything complicated (just sandwiches). I had to go to the front desk of the bistro and ask if our food had gone to never, never land. The lady went to the back to check, but then never followed up with us to let us know whether the food was on its way or not. As we were about to leave, the food arrived. It was okay, but given the price ($18.00 per person) and the wait, I'll never return. There was no excuse for this lack of service. The hotel had multiple conferences going on during our stay. They should have been better prepared. The last night of our stay, a fraternity was placed on our floor. The noise and constant bang of the door to the ice machine resulted in us calling the front desk. They sent security up. As soon as security left, the noise level resumed. We had people knocking on our doors looking for other frat members, and when we opened the door at one point, to find a naked gentleman in the hallway, we decided that we had had enough. By then, a manager on duty was on the floor. We asked what they planned to do about the noise level. Keep in mind this wasn't during Mardi Gras. The manager on duty said that they tried to book the frat to the 9th and 10th floors and thought that they had moved all of the other guests. She offered to move us to another room. We took her up on the offer and appreciated being able to move to a different room. We did find her very understanding and pleasant. Although, it was frustrating to have to pack up everything and then lug it to another room and unpack everything. We just found the general attitude of the personnel throughout the hotel to be less than friendly. Even the concierge wasn't helpful when we asked for recommendations in the area. We ordered room service one night. It took over 1.5 hours for the food to arrive. We had to call to find out when the food might arrive, and once it did, one of the dishes was completely inedible. Bottom line: Stay somewhere else. There are quite a few hotels in this area. It's not worth putting up with the lack of service. There is a Marriott across the street. I'll never recommend this hotel to someone. As an aside, when we checked out we were asked about our stay. We explained that it had been less than enjoyable. Other than a, "I'm sorry about that," from the front desk, no other attempts were made at service recovery.
- Also Known As:
- Sheraton New Orleans
- Sheraton New Orleans Hotel New Orleans
- New Orleans Sheraton
- Official Description (provided by the hotel):
- Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more less
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