We visit New Orleans frequently and have stayed in almost every hotel in the city at one time or another. Last week we were there for Mardi Gras and stayed at the Sheraton for five nights to be with our Krewe. It was one of the worst hotel stays in my life, and definitely the worst experience we have had in New Orleans. Don't stay in this place if you don't have to.
The facility itself is not great. Weird control-freaky elevators are one drawback, inoperative stairs are another. The rooms' decor is so so, but small and inadequately furnished. There's no mini frig, the safe is hard to use because it's located on the floor in the close. The closet is too small, and to make it even worse, its limited space is dedicated to the safe, an ironing board, and the iron. The phones were temperamental and didn't seem to function most of the time. The ice machine on our floor never worked at all during our five nights there.
But, service was the biggest problem we had. Despite having had all year to plan for the Mardi Gras crowds, this hotel seemed completely unprepared. There were lines for everything! the front desk (almost around the clock!) the restaurant, and even the elevators! Every station was understaffed. It was impossible to get assistance when needed. The restaurant that served breakfast made only half its tables available despite lines of people trying to get seated that were winding out of sight. Once seated, breakfast took eons because only one cook was working behind the buffet to make omelettes, waffles, pancakes, and eggs. We couldn't even find our waiter to get coffee refills. But the waiter who was never there to pour coffee did appear to tell us they needed the table, and urged us to hurry. The next morning, there was no salt or pepper on the tables because the banquet people had taken them the night before. By the time the s/p shakers were found, I had finished my omelette.
One night, about 3 a.m., something woke us sounding like a giant drum beating. It turned out to be a large rope or cable pounding against the side of the building outside our room. At 5 a.m., the front desk told us that only we and one other guest complained. At 7 a.m., front desk told us it was the responsibility of a contractor to address the problem, and that company couldn't be reached until 8 a.m. At 10 a.m., we gave up sleeping and left the room. At check out, they reduced our $2000+ bill by $100 because of it, but that wasn't nearly enough for a wasted night of no sleep.
There are many other hotels in New Orleans that know how to treat their guests. Stay in one of those, and stay away from this Sheraton!
Rooms on the Canal Street side seem smaller than those across the hall.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.