We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton New Orleans Hotel: Traveler Reviews

3.5 of 5
500 Canal Street, New Orleans, LA 70130 (Central Business District)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Sheraton New Orleans Hotel
Ranked #88 of 150 hotels in New Orleans
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

1,321 reviews from our community

Traveler rating
    255
    485
    289
    172
    120
See reviews for
Families
145
 
Couples
382
 
Solo
81
 
Business
444
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Lansing, Michigan
1 review
“Not that great”
3 of 5 stars Reviewed January 18, 2013

First floor elevators broken/blocked off the first 4 days I was there. Broke drinking fountains. The fridge in my room looks like it was hit with a hammer about 20 times (wish I had a photo). The elevators that did work would crash (funny computerized things) and just say BUSY for long periods of time. No free coffee or anything in the lobby. I'd have much rather stayed in a much cheaper Hampton Inn or Drury Inn. The WiFi would be blazing fast, then drop to unusable for hours. It would be a decent deal for $69-$89 a night, but not for $100 more.

Room Tip: Get a low room so when the elevators are broke which is often, you don't need to run down 21 fli...
See more room tips
  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JoeLansing about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
January 22, 2013
Thank you for taking the time to let us know about your stay. We apologize you were disappointed in your experience. Our first floor elevator bay was out of service for 5 days due to our ongoing renovations and we apologize for the inconvenience. Please let us know while you are with us if you experience anything unsatisfactory such as a broken water fountain or damaged refrigerator so that we may make every effort to correct the issue for you. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
US
Top Contributor
102 reviews 102 reviews
61 hotel reviews
Reviews in 71 cities Reviews in 71 cities
83 helpful votes 83 helpful votes
“Perfect location for walking, but good (?) area”
4 of 5 stars Reviewed January 16, 2013

I stayed here for a week this past summer for a conference that was in the hotel. It was perfect. I actually didn't leave the hotel for the first three days because everything I needed was onsite (plus the long conference days). The lobby was cozy yet active and made for a nice hang out in the evenings. The hotel provided a huge area for the conference so we never felt cramped even with the hundreds of people. The catered food was pretty good - better than the standard rubber chicken, but nothing memorable, either. When I was up in the room, I wouldn't have known how busy the hotel was because it was quiet and little traffic in the hallways. The rooms were the standard business fare, but the view was fabulous. I had a western facing room on a really high floor so had an unhindered view of some really nice sunsets.

When I did leave the hotel, I first stopped by the front desk to ask where the nearest convenience store was, to which I was told just a block and a half up the main street. I asked if it was ok to walk (I'm a youngish female and I was alone - I like to ask!) and he kinda paused and then said I'd be fine if I was back by dark. Soo... not sure if it's all the best area or if he was being overly cautious. I did leave several more times with a larger group and it was all great. We walked to the aquarium once, and then a few times up the other direction to Bourbon Street. Both pretty close. Passed a casino that was close, as well as a Pinkberry.

All in all, pretty good stay.

Room Tip: high on the west side.
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask rileigh15 about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
February 7, 2013
We’re glad you enjoyed your stay! Thank you for taking the time to let us know about your experience. It’s great to hear that you found our lobby cozy and enjoyed the view from your room. Rest assured, the Front Desk Associate you spoke to was being cautious for your wellbeing since we are in a Downtown Metropolitan area and want to keep all of our guests safe! As in any city which you are unfamiliar with, the buddy system is always the best way to travel around town. We appreciate your comments and hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livermore, California, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Really Good Value”
4 of 5 stars Reviewed January 16, 2013

I have stayed in over five hotels during my few trips to New Orleans and I must say even with construction going on, this was one of the best and most enjoyable hotels. Service was great, room was superior, the gym and pool...amazing. This will be my go to hotel. Don't be swayed by the better ratings found for fancier hotels, they are just not cutting it like the Sheraton.

Room Tip: They will put you in the rooms that are available and quieter due to the construction.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
See 4 more reviews by Cheryl P for New Orleans
Ask Cheryl P about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
January 17, 2013
We look forward to welcoming you back! Thank you for letting us know about your stay. We’re happy you enjoyed your experience with us. It’s great to hear that our renovation construction did not impact your stay, and you’ll be happy to hear that we’re almost at the finish line! We appreciate your comments and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“nice location”
3 of 5 stars Reviewed January 13, 2013

I stayed here with my hubby and another couple. It was clean and good staff were friendly, but not to many choices for eating and they told us you cant have a bite or coffee from other places in the lobby wich was frustrating. Its not of their bussiness if im eating a bagel from outside if you dont have any other choice except for a frikishly loooong line in starbucks. And to make it worst no wifi. At least the bottled water was free.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Sam_yus for New Orleans
Ask Sam_yus about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
January 17, 2013
Thank you for letting us know about your stay. We apologize you were disappointed in your experience. In the same way that a restaurant does not allow outside food or drinks, we do not allow outside food or drinks in our Pelican Bar area of our lobby because we offer food and drinks there as well as from Starbucks. However, any guest is more than welcome to bring outside food and beverages to their guest room. We also do offer free WiFi and desktop usage via the Link@Sheraton throughout our lobby and second floor to all registered guests. Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
“Strange quirk, this place smells”
4 of 5 stars Reviewed January 12, 2013 via mobile

The location, staff, and rooms are all awesome. I really enjoy staying at the Sheraton but something is odd regarding the smell of the lobby, esp. near the elevators. I noticed it last time we were here and this stay it reminded me of the stench. Basically, its an odd smell of carpet cleaner - other than that this place is great.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Paulphillips3rd for New Orleans
Ask Paulphillips3rd about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
January 14, 2013
Thank you for letting us know about your stay. We’re happy to hear that you enjoy your visits and that our Associates take care of you during your stays! We apologize you experienced an odd odor in our lobby. We have just finished replacing all of the carpet in our lobby as part of our renovations which should help with this issue. We appreciate your comments and look forward to welcoming you back on your next visit to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans Marriott
Great value on a similar hotel
New Orleans, LA
3.5 of 5 stars 1,236 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in New Orleans
Trendy
Royal Sonesta Hotel New Orleans
Royal Sonesta Hotel New Orleans 4.5 of 5 stars 1,449 reviews
Family-friendly
Omni Royal Orleans
Omni Royal Orleans 4.5 of 5 stars 1,074 reviews
Romantic
Harrah\
Harrah's New Orleans 4.5 of 5 stars 555 reviews
Luxury
Hotel Monteleone
Hotel Monteleone 4.0 of 5 stars 1,644 reviews
Show Prices ABS:HotelCheckRates-d93034?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d89115?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d284441?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d89148?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these New Orleans hotels
New Orleans Marriott 3.5 of 5 stars 1,236 reviews Four Points By Sheraton French Q... 4.0 of 5 stars 128 reviews JW Marriott Hotel New Orleans 4.0 of 5 stars 727 reviews Westin New Orleans Canal Place 3.5 of 5 stars 643 reviews
Show Prices ABS:HotelCheckRates-d89101?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d214170?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d111983?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d89157?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 150 hotels in New Orleans, ranked by popularity

Been to Sheraton New Orleans Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Sheraton New Orleans Hotel

Also Known As:
Sheraton New Orleans
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 150 hotels in New Orleans
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Starwood, Travelocity, Orbitz, Booking.com, Priceline and Otel so you can book your Sheraton New Orleans Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton New Orleans Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sheraton New Orleans Hotel
Enter dates & see best prices* (from our partners)
Show Prices