I stayed here with my hubby and another couple. It was clean and good staff were friendly, but not to many choices for eating and they told us you cant have a bite or coffee from other places in the lobby wich was frustrating. Its not of their bussiness if im eating a bagel from outside if you dont have any other choice except for a frikishly loooong line in starbucks. And to make it worst no wifi. At least the bottled water was free.

The location, staff, and rooms are all awesome. I really enjoy staying at the Sheraton but something is odd regarding the smell of the lobby, esp. near the elevators. I noticed it last time we were here and this stay it reminded me of the stench. Basically, its an odd smell of carpet cleaner - other than that this place is great.

Considering value for money this hotel is quite disappointing. I was quite surprised by the fact that paying almost 150 USD for a room doesn't get you either breakfast or free wi-fi. Not having free wi-fi was especially annoying since you can get it for free in several coffee houses and restaurants which are only a short walk away from the hotel. I was also disappointed with the cleaning of the rooms, which was far from ideal (and one day did not happen). The door keys failed at least twice, and the lifts were confusing to say the least. The good things about the hotel are the view from your room, providing you are high enough, and the starbucks cafe on the lobby, which solved my need for espresso in the morning. Overall not a bad hotel, quite confy, centrally located and with very friendly staff. Still, with respect to value for money, a rating of 3 is actually quite generous.

We had a Club Room on the 39th floor facing the Mississippi River, the room was nice with two full size beds, a desk and a comfortable upholstered chair in the corner. The bedding was extremely comfortable with high quality linens and down pillows. The best feature was the floor to ceiling window with the great view, the window treatment is an equally sized operable wooden shutter.

The hotel is being renovated on the 9th, 12th & 13th floors so stay on higher floors to miss all of the construction noise. The only benefit for paying the Club Room upgrade is the lounge on the 42nd floor where you can get complimentary coffee, or continental breakfast in the mornings and free drinks or snacks in the evenings; it is worth the additional fee.

The property is a short block and a half walk to the Harrah's casino, which is a great venue. The French Quarter is right across the street, the cable car line is right in front of the hotel but is currently shut down for maintenance and will be running again in time for the Superbowl. Great property with easy access to all that you would want. My biggest complaint is that our room stayed hot and the a/c in the room was no help, Internet service was an additional $15 a day and valet parking was another $38 a day. Too many hidden charges for a room that was over $200 a night. If you stay at Hampton Inn for half the price, parking and Internet is free!