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All 150 New Orleans hotels

Sheraton New Orleans Hotel: Traveler Reviews

3.5 of 5
500 Canal Street, New Orleans, LA 70130 (Central Business District)
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Ranked #86 of 150 hotels in New Orleans
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1,364 reviews from our community

Traveler rating
    268
    505
    295
    176
    120
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Families
153
 
Couples
395
 
Solo
82
 
Business
456
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Washington DC, District of Columbia
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
“Noisy, but a great location”
2 of 5 stars Reviewed December 2, 2012

The good first: It's in a great location. Right on canal street next to the french quarter and not far from st. charles for the trolley.

The bad: The noise in the hotel was pretty tough to deal with. I just happened to hear two separate people in the elevators talking about how they wanted a discount for the noise level. Also, one evening I could VERY clearly hear the next door neighbor talking about the chicken salad sandwich she just ate for dinner. If you're anywhere near the elevators, their "wooshing" will be audible throughout the night. Lastly, the renovations caused there to be substantial noise during the day. I had a constant pounding going on in my room, which wasn't fabulous since I had to try to nap during the day given the strange hours I had to keep while I was there.

Finally, when I was leaving, I was directed to a taxi cab with a seatbelt that was cut and a driver that told me she accepted credit cards until she changed her mind at the airport. Not fabulous.

Would not have stayed here if the conference weren't held in the same hotel, will not be staying here again (even if the conference is in the hotel!)

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
January 23, 2013
We apologize you were disappointed in your stay. Thank you for taking the time to tell us about your experience. The noise issues you experienced due to our renovation work are nearing an end. We are in the final stages of our renovation with only a few more floors of guestrooms to go. We appreciate your comments as they will assist us in improving our level of customer service as we complete our renovations and in the future. Thank you.
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Connecticut
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Fine hotel”
4 of 5 stars Reviewed November 30, 2012

Stayed here for four days late November to early December. Yes, the hotel is undergoing renovation but it did not bother us noise wise. We had a renovated room on the 45th floor with a nice view of the river. Room was nothing special but fit our needs. We paid about $120 a night. Hotel conveniently located. No real restaurant facilities but Red Gravy is right out the side door on Camp St. and good for breakfast. Plus, so many great restaurants in NOLA who wants to eat in the hotel. All in all would stay here again. Found staff to be very accommodating. Think when the renovation is completed it will be even better.

Room Tip: Ask for a renovated room on a high floor with a river view.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
December 4, 2012
Thank you for taking the time to let us know about your stay. We’re happy to hear that you enjoyed the Mississippi River view from your room and that you were not disturbed by our renovation process. We do have a restaurant, Roux Bistro, which is located on the 2nd floor, however we are only serving breakfast and lunch at this time due to our renovation work. Once again, we appreciate your comments.
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Columbia, South Carolina
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“50th bday”
4 of 5 stars Reviewed November 30, 2012 via mobile

Great hotel, staff friendly and courteous, clean n run smoothly as we could see from there near record booking they had over weekend with state rival football game on Saturday n saints game on Sunday. Over the top security, elevators have got to be seen...pretty cool. Great location, we stayed upper floors that were already remodled, river view,beautiful sunrises,

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
December 4, 2012
Happy 50th Birthday! Thank you for choosing to spend your birthday with us. We’re happy to hear that you enjoyed your experience. We appreciate your comments and hope to welcome you back soon!
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Houston
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Adequate for a short stay”
3 of 5 stars Reviewed November 25, 2012

The Sheraton on Canal is undergoing renovations, with some floors finished and others not started. The non-starters are adequate and only a bit worn, but signs of needed refurbishments are obvious. Space is a little tight between the desk and the bed - I had to squeeze through, and I'm not a large man. The bathroom was in good shape, with generic shampoo, conditioner, and lotion available. Security is problematic - all that's required to reach any floor is to press the buttons outside the elevator (no pass key required). I was able to get off on a number of floors during the day, and no staff were visible. Restaurants are nearby in the French Quarter and surrounding area, and drugstores are also nearby. Parking is expensive. Staff are considerate and friendly. As a 'green' hotel, the Sheraton allows guests to forego daily room service, as long as the guest hangs a small card on the doorknob before 2am each night. If you're searching for an adequate stay of a few nights, the Sheraton on Canal is worth a visit.

Room Tip: Ask for room that has been recently renovated
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
December 13, 2012
Thank you for taking the time to let us know about your stay. We are currently undergoing renovations to our guest rooms and other areas of the hotel. At this point, we have renovated more than half of our guest rooms and the end of the renovations is in sight! We apologize you felt that there was an issue with access to guest room floors. Like almost all other hotels, we do not restrict access to guest room floors (except during times of large citywide events such as Mardi Gras and Bayou Classic), however we do have Loss Prevention Officers throughout the hotel at all times to assist guests. Thank you again for your comments.
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imapoohbear
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Parking has gone up.......again”
3 of 5 stars Reviewed November 25, 2012

Although overall, I enjoyed my stay at the hotel, the parking is getting out of control. The last time I stayed her the parking was $30.00 + tax. That was bad enough. But now it is $38.00 (That's $43 with tax.)
Other than that, the stay was wonderful. The location was close the everything in the downtown area. The bed was very comfortable and the service was great.

Room Tip: If you hate soft pillows, bring your own b/c theirs are super soft and I usually sleep on a firm pil...
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask imapoohbear about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
December 13, 2012
We’re happy to hear that you enjoyed your stay with us! Thank you for telling us about your visit. We apologize you felt that our parking rates are high. Although seemingly expensive, as in any metropolitan area, real estate is at premium which necessitates our need to charge for parking. You’ll find that this price is in line with our competition. We appreciate your comments and hope to welcome you back soon.
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Additional Information about Sheraton New Orleans Hotel

Also Known As:
Sheraton New Orleans
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#68 Family Hotels in New Orleans
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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