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Sheraton New Orleans Hotel: Traveler Reviews

3.5 of 5
500 Canal Street, New Orleans, LA 70130 (Central Business District)
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Sheraton New Orleans Hotel
Ranked #88 of 150 hotels in New Orleans
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1,316 reviews from our community

Traveler rating
    252
    485
    289
    171
    119
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Families
143
 
Couples
382
 
Solo
81
 
Business
444
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
San Antonio, Texas
1 review
“Terrible service, indifferent attitude”
1 of 5 stars Reviewed November 22, 2012

Pipe broke and no water was available for 1/2 of the day. Shower fixture broken in bath and was not fixed even after reporting it to management. This hotel is also under renovation and is very noisey. Expect noise from workmen to start at 9 a.m. Until 5 p.m.
Room was not cleaned and when called guest services they assured me someone would come to clean the room and replenish towels etc. No one came and 3 hous later I called again for towels. Shampoo and cups. Also the hotel lobby filled with an overwhelming air freshened that reeks of a too sweet scent. The only good thing about this hotel is its location.

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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Sarah C about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
December 13, 2012
We apologize for the level of service you experienced during your stay with us. Thank you for taking the time to let us know about your visit. Your comments will assist us in improving our service for future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Under construction”
4 of 5 stars Reviewed November 21, 2012 via mobile

I was attending a Dance Convention. The Hotel was under a remodel. We had a room with a fantastic view. We were out most of the time with activities and spent little time in the hotel. I would like to go back another time to relax and enjoy the view.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Lee M about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
December 14, 2012
We look forward to welcoming you back! Thank you for letting us know about your stay. We’re happy to hear you enjoyed your experience and the great view from your room. We apologize for any inconvenience you may have experienced due to our renovations process and appreciate your patience and understanding.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“average hotel”
3 of 5 stars Reviewed November 21, 2012

The rooms in the Sheraton are nice but standard. I've stayed in better Sheratons but it was better than our room at the W. The hotel itself is large but the staff is not too friendly. (Staff at the W hotel are much friendlier and happier) They were renovating on the main floor near to starbucks so at times we couldn't use the front entrance.

The hotel is right on Canal street so it's in a great location. Beds are very comfortable but rooms are not big (We didn't get the queen we reserved but the double beds worked out). The shower had very low pressure and the tub kept clogging so the relaxing factor was not quite there. Parking is also crazy expensive and we were over charged. Trying to get that fixed. NOLA hotels have not impressed us at all.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by IndigoGold for New Orleans
Ask IndigoGold about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
December 18, 2012
Thank you for taking the time to tell us about your stay. We apologize for the issues you experienced during your visit. Please contact us at Sheraton_New_Orleans@Sheraton.com if you need any further assistance correcting your bill.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mexico
Senior Contributor
45 reviews 45 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
“excellent location”
5 of 5 stars Reviewed November 20, 2012

we just stayed at the sheraton in new orleans a couple of weeks ago. i got it off hotwire at a great price, but was shocked to see what they charged for parking, around $40dollars if i am not mistaken. so i quickly investigated the forums here, and happily did what many do. parked at harrah's casino two blocks away, joined their players club, played the machines for an hour (check your card with the players club to really see if you have chalked up an hour), got a free t-shirt, and 24 hours of free parking! so then we rolled our suitcases to the hotel. friendly staff, nice big lobby, we got a great room. and bourbon street and all of downtown new orleans are a short distance away. we walked everywhere. the room was very clean, everything you would look for in a hotel. but, another time i would probably go for a place with more character and free parking.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask almo52 about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
December 18, 2012
We’re happy to hear you enjoyed our location and that our Associates were able to assist you during your stay. Thank you for providing us with your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Lots of Potential during a Remodel”
3 of 5 stars Reviewed November 20, 2012

I recently stayed at the Sharaton on Canal street, and my overall impression was that it had a lot of potential. The front entrance is currently closed due to renovation, as is the starbucks out front. Upon arriving, the valet staff is extremely helpful and friendly, and they were the entire rest of the trip. The room was very nice and the bed was extremely comfortable. I would stay here again, but I would probably wait until the renovations were complete.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by danavickerson for New Orleans
Ask danavickerson about Sheraton New Orleans Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review
December 18, 2012
Thank you for your comments. We appreciate your patience and understanding during our renovation process. Our lobby and Starbucks are now complete and open to the public. We hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton New Orleans Hotel

Also Known As:
Sheraton New Orleans
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 150 hotels in New Orleans
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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