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Midtown Hotel New Orleans: Traveler Reviews

2.0 of 5
3900 Tulane Ave, New Orleans, LA 70119 (Formerly Quality Inn Midtown) (Mid-City)
Hotel amenities
Midtown Hotel New Orleans
Ranked #144 of 150 hotels in New Orleans
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91 reviews from our community

    Trip type
Traveler rating
    4
    7
    11
    15
    54
Date Rating
Jacksonville, Arkansas, United States
1 review
4 helpful votes 4 helpful votes
“NEVER EVER STAY HERE!!!”
1 of 5 stars Reviewed November 3, 2011

NEVER EVER again will i stay at this hotel. the carpet was coming up with huge burn marks and stains. the shower was disgusting with mold ALL over it. I have never stayed in a more disgusting hotel ever. Not only were their rooms not clean, worst customer service! I originally bought my hotel room through priceline.com. They charged me an additional $90.00 for staying there and they have yet to refund me one of the prices and i'm fighting with them for it. I've called 3 different time and the employees are rude and disrespectful. Do not stay here, worst hotel ever!!!

  • Stayed October 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask Pauline S about Midtown Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midtownhotelnewor, Webmaster at Midtown Hotel New Orleans, responded to this review
November 30, 2011
Dear Guest,

Thank you for choosing Midtown Hotel New Orleans for your recent stay in our area. I am so sorry that your stay was not the pleasant experience you had anticipated.

Thank you for giving us a review, it is very much appreciated. Upon receipt of our review, the following actions were taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Staff received additional training in the courteous manner in which they are to treat our valued guests.

• Management was approached about your being charged an additional $90.00 over the price you were originally given.

I hope that you will reconsider your decision not to stay here again. We take our reviews very seriously. I hope that the next time you visit our area, you will once again choose to stay at Midtown Hotel New Orleans. I think that you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buna, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“not again”
2 of 5 stars Reviewed October 25, 2011

pros, checked in early cons everything else no sheets on bed ,tv is about 13 in when it was supposed to b a 25 in. the jetted tub wasnt there my husband said it was the shower nozzel he guessed no one was around when u needed them an the hot tub was for pictures for the internet had not worked in a long time the lady at desk said pool did not work nothing really worked i wish i had taking pics of it all but we staying somewhere else next time

Room Tip: look uptown
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by patbuna for New Orleans
Ask patbuna about Midtown Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midtownhotelnewor, Webmaster at Midtown Hotel New Orleans, responded to this review
November 30, 2011
Dear Guest,

Thank you for choosing Midtown Hotel New Orleans for your recent stay in our area. I am glad that you were able to check in...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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New Orleans, Louisiana
2 reviews
1 helpful vote 1 helpful vote
“dirty carpet dirty bathrooms”
2 of 5 stars Reviewed September 24, 2011

the carpet is dirty and at the end of the night my boyfriend kept sneezing. the bed smelled really old. our entire room smelled like it flooded in Katrina that same day. please do not go there. i did not even stepped in there; no towels soap or anything. and also dirty. it is also in a bad neighborhood.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
Ask kadidia d about Midtown Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midtownhotelnewor, Webmaster at Midtown Hotel New Orleans, responded to this review
October 14, 2011
Dear Guest,

Thank you for choosing Midtown Hotel New Orleans for your recent stay in our area.

Thank you for giving us a review, it is very...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, Louisiana
1 review
1 helpful vote 1 helpful vote
“WORST hotel i have ever been too.”
1 of 5 stars Reviewed August 15, 2011

checked in and went to our room on the top floor. the room was an oven and the a/c didnt work. went to the desk to see if we could switch rooms. the clerk gave me another room key to check another room. i got a room with a/c but no towel, toilet paper, shampoo or soap, the TV didn't work. there were not only stains in our bed but also hair. the whole room smelled like a urinal. i went back to the front desk to see about room amenities and was given my old room key to fetch my towel myself. the parking is in the back of the hotel and there is hardly any light. i asked if there was security and was told that there was only cameras. went we left the next morning there were used condoms surrounding our car in the parking lot....trust me you cant make this up. we picked this hotel because of the price (about 40 dollars) and dont feel we got what we paid for... it was that bad... also there is no phone in the rooms and only the bathroom light worked.

Room Tip: if a hotel price in New Orleans seem too good to be true.... it probably is.
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  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask guinness d about Midtown Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midtownhotelnewor, Webmaster at Midtown Hotel New Orleans, responded to this review
September 17, 2011
Dear Guest,

Thank you for choosing Midtown Hotel New Orleans for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Maintenance was informed of the non-working A/C in the room first assigned to you and instructed to see to its repair or replacement.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Management was approached about providing security for the parking lot.

I hope that the next time you visit our area, you will once again choose to stay at Midtown Hotel New Orleans. We take our reviews seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
1 review
2 helpful votes 2 helpful votes
“No air cond and they overcharged 2 days, bed bugs!”
1 of 5 stars Reviewed July 31, 2011

The place is disgusting!!! They had no air during summer! I asked to speak with the manager and he wouldn't come out. They kept saying that they were going to fix the air but the day went by and never did. I tried to leave at night because it was unbearable but they still charged me for that night plus another! While I laid down on the bed waiting for the people to fix the air I found bed bugs! The bathroom was falling apart! People at front desk were not helpful and very defensive!

Room Tip: There are no best rooms
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  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Cynthia150800 about Midtown Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midtownhotelnewor, Webmaster at Midtown Hotel New Orleans, responded to this review
August 25, 2011
Dear Guest,

Thank you for choosing Midtown Hotel New Orleans for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Management was reminded of the courteous way in which our valued guests are to be treated. Management was asked why a time couldn’t be scheduled for them to meet with you, our valued guest.

• Maintenance was instructed to see to the repair of the A/C in the room assigned to you.

• Maintenance was informed of your report of bedbugs and instructed to see to their extermination.

• Maintenance was informed of repairs needing to be made in the bathroom of the room assigned to you.

• Front desk staff received additional training in the courteous manner in which they are to treat our valued guests.

I hope that the next time you visit our area, you will once again choose to stay at Midtown Hotel New Orleans. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Midtown Hotel New Orleans

Also Known As:
Midtown New Orleans
New Orleans Midtown Hotel
Address: 3900 Tulane Ave, New Orleans, LA 70119 (Formerly Quality Inn Midtown)
Region: United States > Louisiana > New Orleans > Mid-City
Amenities:
Bar/Lounge Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #144 of 150 hotels in New Orleans
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The Midtown Hotel New Orleans is within minutes to the French Quarter, the Super Dome, New Orleans Arena, New Orleans Convention Center, Memorial Medical Center, Childrens Hospital, and University of New Orleans. Guests enjoy free wireless internet, an outdoor pool, meeting facilities, local spirits at Champion's Bar, and shuttle service to the airport. Sorry no pets allowed. ... more   less 
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