If you want a budget hotel near to the centre of New Orleans and do not plan on spending much time in your room, then this is the place for you! The property is in much need of a makeover. The room that my wife and I stayed in, the electric sockets were hanging off the walls and the brickwork in the bathroom had holes in which were stuffed with toilet tissue. The main issue I had with the hotel was poor customer service from the reception staff (the General Manager was pleasant however). This started before we even arrived. I called the hotel and asked "has hurricane Issac had an effect on the hotel or area". My reply from the very helpfully young lady receptionist "no". No follow up with "thanks for calling" or "looking forward to seeing you". We arrived 40 minutes early and understandably our room was not ready, so went for a walk. On our return about 20 minutes after check in time, the receptionist told us we would have to wait another 20 minutes. After the General Manager had dealt with another Customer who had a separate complaint we got our room. We checked in for three days and left after two. Good transport links near to hotel, I would not recommend walking around nearby at night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am extremely upset for your disappointment in us. I am not sure where it went awry, or what you were expecting. You booked a room that is clearly described on our website from where you booked. Original exposed brick walls dating back to the 1840’s. Did you expect perfect, unblimished bricks? More on the brick artwork in a moment. I would not call us “cheap”, but more so “budget” friendly. You had an option from the website to reserve rooms that start as low in the summer as $49/night, upto $109/night. You chose the 2nd to lowest price room at $59/night. The bathroom was re-freshed in April of this year with new paint, etc., and the floors and furnishings were redone within the last 4 years.
On the day of arrival, we did run late in getting all the rooms ready for the starting time of 4pm to check in, but as I explained, we had 51 of 84 rooms checking out that morning, and all 51 were checking back in. Even with a full staff of housekeepers, some of our guests did not check out by stated time of 11 am, which is normal for most hotels. We do not just go in and toss them out at 11 am to ensure that all incoming guests can check in at starting time, 4 pm. We allow late check outs if needed to noon. That is to say not everyone is allowed to stay late, but there are always a handful that ask. That is fine, as we can not clean all the rooms at the same time. Staggering them is normal procedure to the industry and normally does not cause a big problem.
We did the best we could, and you were all checked in by 4:20pm, that is not an un-reasonable delay. We had your luggage stored, so there was nothing to stop you to go out and enjoyed our city to return later to check in.
Your picture of the TP brick shows the artwork of a prior guest, a piece of TP the size of a dime tucked into“1” brick amongst hundreds of bricks. The brick is original, dating back to 1840’s, and can not be replaced with like and kind quality, or colorings. The fact that there was a small piece of TP filling a hole in 1 brick in a roomful of bricks this age is amazing, and this upset you? The beauty of the brick against the restored original hardwood floor, and the very high ceilings is what most appreciate. You do not find this in most hotels, it is a rarity. We could have filled it with putty of sort, but then, that would look worse. We could pull the tissue out, but then, the brick will continue to crumble, therefore, we left it in. If you have another idea, I will love to discuss with you.
The electric socket is normally screwed in, but apparently, someone pulled to hard removing their own personal electronics being this sits almost directly behind an 80” tall Pine armoire. I am sorry that the housekeeping staff from the housekeeper to the Executive who inspected the room did not notify the engineering staff , otherwise, we would have re-screwed it back in. I will make sure it gets addressed.
I am sorry you felt so horrified by our area that you needed to check out early. We are tucked in the middle of a mixed residential-commerical neighborhood that does have mixed quality of residents, but that does not mean you can not walk safely around at night. We are in a major city, which is very urbanized. Seeing you are from Scotland, maybe it was a bit unsettling as you are not used to the Urban City life.
All the streets around us have lots of light, many neighbors sit out on the front stoop to watch the world go by. Unless you book a hotel way out in the suburbs, or outside the City of New Orleans, you will find our neighborhood is no different than the French Quarter, University Section, Warehouse District, Mid-City/City Park area, etc etc, its just an address difference, and not as noisy and congested as the others.
As far as the other guest complaint I had handled just before meeting you, had nothing to do with you, or this property. They had minor inconveniences that we are still dealing with from the hurricane the week prior. Nothing that any hotel in New Orleans that has open courtyards and balconies leading into rooms directly is not dealing with.
Again, I am sorry for your disappointment. Safe travels wherever else in the USA you are going to.
Dori H Schulman
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.