The staff were all very polite, and the hotel is immaculate as far as cleanliness goes. When there was a some really hard rain there was a leak from the roof into our bathroom...I did not call it in so I did not give them a chance to redeem themselves. The vending machines are really soda only and there is no room service...even sandwiches or something would be nice to order during the day especially when it is raining. The 2 pools are great, and the courtyard is beautiful. Ask to stay in buildings 1-4 if possible...5 is just a standard hotel like building, nothing to pretty about the exterior. 2 blocks from the French Market, about 5 blocks from Frenchmen Street, 3 blocks from the trolley, 5 min walk to Bourbon... great location!