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“The Royal Treatment” 5 of 5 stars
Review of Omni Royal Orleans

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Omni Royal Orleans
4.0 of 5 Hotel   |   621 St. Louis Street, New Orleans, LA 70140 (French Quarter)   |  
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Ranked #7 of 155 Hotels in New Orleans
Certificate of Excellence 2014
Windsor, Canada
Contributor
18 reviews 18 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“The Royal Treatment”
5 of 5 stars Reviewed March 19, 2014

Wonderful front desk staff. They helped us get back to our honeymoon room ! ! (Even though they said it was being redecorated and might not be available when we booked). The doorman is so knowledgeable and a real special person, helpful and funny. Even the housekeepers are sweet and extra pleasant. Everyone seems so efficient and eager to please.
We ate in the Rib Room where the hostess and waitpeople made our meal an event! Super.
The pool on the roof is great for a swim . . . . it's heated and a has a full all around view of the Quarter. You can even have a drink & a bit to eat.
The location is perfect, close to Jackson Square and the trolley to the Garden district. Walk to anywhere.

Room Tip: Our room was cozy and small, tucked under the roof, but quiet and very comfortable.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni R, General Manager at Omni Royal Orleans, responded to this review, March 21, 2014
Congratulations on your recent marriage. Thank you for letting us be a part of your experience. We hope to see you again for your First Year Anniversary!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,395 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
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English first
Houston
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 19, 2014

This is a great hotel in the heart of the French Quarter! My husband and I stayed here with other couples for a birthday celebration, and I was very impressed with this hotel. The Omni is in a great location, a very quiet spot surrounded by the very loud and busy quarter. You can walk to everything. Also, the hotel is very clean. Only negative is the queen rooms are very small, if you can splurge on a king room. Also, join the Omni club, so you can get a cup of coffee delivered to your room every morning. Loved that!

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni R, General Manager at Omni Royal Orleans, responded to this review, March 21, 2014
Thank you for posting a review on Trip Advisor. We certainly appreciate your time and your business. Room size should definitely be considered while during the reservation process. If available our hotel does try to provide complimentary upgrades when possible, especially to our Select Guests. Thank you again.
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1 review
4 of 5 stars Reviewed March 18, 2014

Overall, the hotel runs smoothly but remodeling with updated decor is in order. From my first step into lobby where I noticed the carpet was worn on the steps to the moment I entered my suite, I had the feeling that it is time to redecorate this hotel. Also, the thermostat was not consistent so we were comforable going to bed but woke up hot in the middle of the night.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 18, 2014

Wonderful hotel in the midst of the French Quarter. Quick walk to EVERYTHING!! Hotel was visually pleasing across the board. My room was very small.....like cruise ship small but very nice. Room lighting was a bit dim, but plenty of window light when wanted. Roof pool is a real bonus for relaxing. Staff was courteous and helpful. Would absolutely stay here again next time I manage to get back to New Orleans.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwalk, United States
1 review
4 of 5 stars Reviewed March 18, 2014

The food, pool, and service were really great. The room was a bit small and could have been better cleaned/prepared but I will just make note next time. The location was a few blocks from my office but close to all the action, which is exactly what I wanted. I plan on staying at the Omni for all my business trips and can't wait for the pool bar to open in the summer!

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2014

I highly recommend the Omni Royal Orleans to anyone planning a visit to New Orleans. The service is outstanding, and the location is the most perfect in the city! It is worth the extra money you might pay!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Llosa, Spain
Top Contributor
120 reviews 120 reviews
56 hotel reviews
Reviews in 51 cities Reviews in 51 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed March 17, 2014

We have stayed at the Omni Royal Orleans every time we visited New Orleans over the past few years and have never been disappointed with the hotel or service provided. We come to New Orleans at least twice a year. However, this time around we were disappointed before we even stepped foot in the place! We went to New Orleans for Mardi Gras, we booked the room on the hotels own (omni select guest) website, paid a premium for the time of year, and called the hotel a month before arrival and specifically requested help with transportation to the hotel 'front door', even then, we still ended up walking across Bourbon St at 7pm with our cases in tow through the crowd!! Thats after being assured this would not happen and that we would get transportation to the front door!

The hotel is as cool as ever once inside so we were soon back on track but that is just not good enough this time around! You let us down, BIG time!

Its a shame we will never return to the Omni Royal Orleans, but you only get one chance.. Lying is not big and its not clever, if you cannot help your guests get to the hotel from the airport, say so.. don't lie!!

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Royal Orleans

Address: 621 St. Louis Street, New Orleans, LA 70140
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in New Orleans
#2 Luxury Hotel in New Orleans
#5 Business Hotel in New Orleans
#5 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Royal Orleans 4*
Number of rooms: 346
Reservation Options:
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Also Known As:
Omni Royal Orleans Hotel New Orleans
Omni Hotel New Orleans
Omni New Orleans
New Orleans Omni
Omni Royal New Orleans

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