Never have I experienced such a welcoming from any hotel staff! They make you truly feel like a guest in their home. What a treat! This trip is a Christmas present for my husband and myself, so we had high hopes that we would have a special time here. From the time we drove in, every person has gone out of their way to make us feel welcome. We are thrilled with our room-a balcony room that has been recently renovated. It is lovely. Yes there is construction, but I can't take off stars for that-every hotel has to go through renovations at some time. We did online check-in(super easy), and signed up ahead of time as members of their select club. It was well worth it-free wi-fi, free coffee & paper every morning, etc. The Christmas decorations are gorgeous and the location superb. After this experience, I plan on booking my next trip staying at on Omni property.