The management of Omni Royal Orleans should teach a course to the best hotel schools in the country. How they keep every staff member jovial, guest-focussed, and on top of their game 100% of the time, is beyond my best guess. Emily contacts you before you arrive asking if you have any questions. Val, the pleasant desk manager smiles when you arrive and tries to meet a special request. Rico, the bellman who has likely been there for years notices that I'd gotten tangled in French Quarter traffic and suggests they arrange for a free drink at the bar. Carole the operator gives a special friendly welcome on the phone. The housekeeping staff keeps the place spotless and in the Nola quarter, this is no small task. Even the parking attendants were sharp and remember names and make you feel welcomed. The list goes on and on and on. This goes on despite the hotel's being in the midst of the largest remodel in its history. They are in the final stages of remodel and believe it or not I didn't hear a hammer drop. The remodeled rooms are quietly pleasant. The remodel I saw was mostly surface - new furnishings, carpet, drapes etc. The rooms I saw were not enlarged and baths were not redone or enlarged either. The big money seems to be going into an elaborate and costly set of new balconies going up on the exterior of the hotel. The major change I liked were the beds, which are now much like my favorite beds at the W chain - firm but you feel like you are wrapped up in a marshmellow as you drift off. Perfect after a night in the quarter! The rooftop pool and terraces are ever so beautiful. My fav nola hotel, period and one of the best in the country. Don't expect lots of elbow room in your room but everything else makes up for it. Be sure and join their Omni Select program for free for many nice perks even on your first visit. One of the best programs of any chain. The 6th floor is my fav, great views and away from traffic noise. 7th floor rooms are slightly attic-like, inside the sloping mansard roof. Check the rates on suites - on low-volume weekends their amazing suites are actually affordable. Did I forget room service? Wow. It's great as well.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.