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“Fantastic location” 4 of 5 stars
Review of Olivier House

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Olivier House
2.5 of 5 Hotel   |   828 Toulouse St., New Orleans, LA 70112 (French Quarter)   |  
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Hotel amenities
Ranked #15 of 153 hotels in New Orleans
San Jose, CA
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Fantastic location”
4 of 5 stars Reviewed April 25, 2013

If you come to NO to enjoy party-like atmosphere, but still want to have quiet place to rest - this is the place. 1/2 block to craziness of Bourbon St, but on quiet street with very quiet courtyard. Rooms are big, comfortable beds, renovated bathrooms, so we were very comfortable. But it is definitely not faceless Holiday Inn - very unique place, with character. We like it very much!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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267 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed April 23, 2013 via mobile

We arrived on thur night and from that time on we felt like this was our home, I can not say enough about the staff, they are all just the best, but I would like tell anyone who is thinking about staying here, it's not like any other place you have stayed its like being at home with family, We met so many great people here from all over the world, this is life in the French quarter 100%, it's old it's charming, it has flaws yet great if your expecting hand and foot looking after don't stay here because sometimes you have to wait, but I promise you this the staff will take care of you, and if you need a cab or something let them know in advance they will take care of it. Thanks for the great stay, be home next year.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
New Orleans, Louisiana
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 22, 2013

The Olivier House is not a cookie-cutter, corporate Hotel. It does not offer Room Service or a fitness center, and the Hotel's one elevator is, literally, tiny. What it lacks in modern amenities, the Hotel more than makes up for in one of a kind charm. There are only 40 or so rooms, and many are distinctly different (we have used this hotel for "stay-cations more than once, so have seen a few ) Suites have separate sitting areas and often their own kitchenettes, split level rooms (where the beds are elevated onto large high lofts) are unusual but fun. Many of the rooms have balconies, either looking out into one of the pretty plant filled courtyards or over Toulouse Street. There is a small, but serviceable pool. Most rooms have at least a few antiques. There is even one room that is it's own stand alone house, with separate courtyard!! Aesthetically, it feels more like a really large, unique bed and breakfast, or one of the smaller, historic European hotels, which may explain the large percentage of International Travelers who chose to stay here. It is decidedly not the Ritz, and people looking for that experience would be dissatisfied. But people who want to stay in a place that oozes singular New Orleans character and history, will be delighted. The hotel is right in the heart of the Quarter, easy walking distance to everything. The staff are friendly and relaxed and at least one of the members of the family that owns the property is usually around to answer questions, solve problems and tell the interested some of it's fascinating history. Bobby, the General Manager, is one of the friendliest and most helpful people one could ever encounter. The hotel is made up of what looks to be at least four separate buildings, so it is possible to get temporarily lost in it's fascinating labyrinth, but to me that's part of it's charm. There are a lot of stairs, so I don't imagine this to be ideal for people with disabilities or trouble walking.

Room Tip: Call and ask about the different styles and room options available. The balconies on Toulouse stree...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 21, 2013

We stayed here with our kids, 14 and 12 for spring break. When I walked in this charming hotel it felt like going back in time. Tall ceilings, beautiful old chandeliers, beautiful courtyard with stone floors and lush greenery. The staff at the reception desk were friendly, knowledgeable about the area and helpful. You can't beat the location on Toulouse one block down from Bourbon and a 10 minute walk to Jackson Square. They do provide coffee in the morning and are close to places where you can pick up a quick breakfast. Now, as you walk through the hotel toward the accommodation things start to get a little sketchy. Carpets are really old, stained,and just don't fit right with lumps in them. We were first booked into room 109, a ground floor room which was fine. The room is interesting, with a living area and bath downstairs and then a spiral staircase leading to the loft with two double beds upstairs. The kids thought this was really great and we really didn't mind, however i would not recommend it for anyone who has any kind of difficulty negotiating stairs in the middle of the night. The bathroom hadn't been updated in many years, but clean. Carpet, same as the hallways. What got my attention was the state of the beds upstairs. First, they are not really beds, they are a homemade plywood frame with a mattress thrown on top of it, which would be fine except the mattresses seemed ancient! What is inexcusable are the linens on the beds. They are beyond old and I swear the bedspreads came off of my grandmother's beds circa 1972. Old, pink, faded, worn, you know the ones! In this day and age of big box stores there is no excuse for the owners not to go and purchase crisp, new sheets and covers. Owning a vacation rental myself I would never ever expect anyone to sleep on anything resembling what was there. When I went to the front desk with my concerns that I could live with the old part, but was concerned about how clean they were, they graciously offered to move us to another room and gave us several choices to look at. We decided on room 110, an improvement with a beautiful updated bathroom, except for the curtains thumbtacked to the wood surrounding the windows. It's as if they spent all their money on the beautiful fixtures then couldn't come up with the last $50 for a store bought set of real curtains. It's really too bad. The rest of the layout was the same as the other room which included a fold out couch for extra sleeping, which actually came in handy. What was missing was anywhere to put your clothes, no closet of any kind, no dresser. The bedding was still old, sheets torn, but an improvement by maybe 15 years and seemed clean. One other thing that I have read on other posts is the lighting, there just isn't enough of it. We were on the ground floor on the street so kept curtains closed so that people couldn't see in, however with the dim lighting this made it very cave like. Perhaps this isn't an issue on the upper floors. Now, to be fair we only paid $140/night for this room which is a great deal for the location and we didn't expect a bright shiny hotel. We also didn't see every room in the hotel and based on reviews there must be some updated lovely rooms here. We actually appreciated the old world charm of it and truthfully I think this place has a lot of potential. However, I think any traveler, no matter what expects clean, new bedding at the very least. It seems that they are working on updating this place bit by bit as budget allows which is understandable and may be why prices are affordable, but there seems to be projects that are started with major renovations like a new bathroom, but aren't being followed through with the details. I will keep an eye on this place in the next couple of years to see if the basic complaints are listened to and improved upon because I actually do think it could be a great place if given a chance.

Room Tip: Ask staff specific questions about rooms, such as last updated, is everything on one floor or is it...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galveston
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 8, 2013

The location is excellent. You will find this gem within a block of Bourbon on Toulouse St, which is also one of the problems with noisy neighbors. The owners have done an excellent job in making the rooms functional for guests. From lofts to flats the rooms are unique. I would suggest that you check out your room before you accept it. Try to get a room over the courtyard to avoid the street noise. The Bourbon St Hotel next door empties their dumsters on the street at 2am!

Room Tip: Ask for a loft.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 8, 2013

Although the website showed lovely rooms and trip advisor rated it well, we were in room 305-the room from hell. We were offered the bridal suite but it was on the bourbon street side which we knew would be noisy and it had NO shower only a tub. Room 305 had a shower so we said ok. Here's the list: broken toilet seat which after day2 was fixed, NO hand towels NO tissues, NO pictures on the walls except the one in the corner facing the microwave to cover the circuit box, NO clock,. Although there was a fridge and safe,we could not access them because the cabinet they were in had NO knobs. We asked for it to be repaired, it was never done. And most important , NO smoke alarm. Looks like it was taken down and never replaced. The bedspread was polyester and very worn.we took it off and put it in the closet.disgusting! Carpet was dirty, room was musty and u could not open the window. Even the common areas and hall carpets were worn and dirty. The lights are kept low to hide the wear.
One positive- the staff we dealt with were very pleasant however ineffective. We thankfully were able to get into another hotel after the weekend.

Room Tip: Selection of room is key to a good stay. With so many hotels in NOLA, avoid thIs one.
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier H, Manager at Olivier House, responded to this review, April 10, 2013
The Olivier House has many unique rooms which are quite unusual. We also have one or 2 which are more standard. We are specific as well as forthcoming about the accommodations available at the time of booking, especially when booking our most basic and least expensive room, room 305.
It was unfortunate that at the time this guest booked this room was the last room available, but with the NCAA championship and the French Quarter Fest in the same week this was the case. I was clear at the time of booking that this was our most basic and least expensive room. I agree with the review that this is not our best room; however, I was surprised that the review did not mention that the room was described appropriately and was priced accordingly. Room 305 is scheduled for renovation this summer, as part of our recent remodeling projects.
Before this guest arrived we had a cancellation for our honeymoon suite, so I thought it would be nice to offer a free upgrade when they arrived. As mentioned in the review, the honeymoon suite has only a tub (a newly installed Jacuzzi tub). This room was recently renovated and a shower has yet to be installed. Nevertheless, it has been a very popular room, so I thought perhaps the guest might enjoy the free upgrade. His preference is certainly understandable, though.
I strongly believe that the Olivier House has some of the most unique guest rooms in the French Quarter and this wonderful, graceful historic hotel exudes authentic French Quarter charm. It is loved by many looking for an alternative to cookie-cutter chain hotels, though may not be what every visitor is looking for.
We enjoy personally doing all that we can to ensure that our guests enjoy their stay in New Orleans. I am sorry to hear that this guest did not enjoy their stay here. Should they choose to try us again, I would be happy to offer both a discounted rate and free upgrade. I hope they enjoyed the rest of their stay in New Orleans.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Manitoba, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 19, 2013

We stayed here a few day while attending a conference and felt like I was staying in Old world Europe somewhere. Just a great experience and absolutely a must for those that love old historic buildings. The lobby or great room sitting area is quiet and very warm feel to it. You could curl up in one of the chairs by the fireplace and just read a book. The courtyard areas reminded me of places that I have stayed in France.
There is nothing I did not like about this place. Friendly staff also!!!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Olivier House

Address: 828 Toulouse St., New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Airport Transportation
Hotel Style:
#19 Romantic Hotel in New Orleans
#26 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Olivier House 2.5*
Reservation Options:
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Also Known As:
Olivier House Hotel New Orleans
Olivier Hotel New Orleans
Olivier New Orleans

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