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“Disappointing - Poor value for the money!” 3 of 5 stars
Review of New Orleans Marriott

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New Orleans Marriott
3.5 of 5 Hotel   |   555 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #91 of 154 Hotels in New Orleans
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Disappointing - Poor value for the money!”
3 of 5 stars Reviewed October 23, 2013

The King Room we had was extremely small. The ceiling height in the bathroom was approximately 6'8" as my hands bumped the ceiling when I was blow drying my hair. The room with tax was over $200 plus an additional $35 per night to park my car. When I checked in, the first thing I was asked was if I wanted to upgrade to a room overlooking the river that was a little larger for $50 per night. That should have been my first clue. The lounge was very nice, the location was good, but I felt it was over priced for what I got.

Room Tip: Be prepared to spend an additional $50 per night to get a decent sized room during the week. What ap...
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kori J, General Manager at New Orleans Marriott, responded to this review, November 11, 2013
Dear Exgopher, thanks for your honest feedback. We're sorry to hear that your visit didn't quite live up to your expectations. We know that value is a consideration for all travelers, and that's why we're committed to providing the very best in accommodations, amenities, and service. Here at the New Orleans Marriott, we have a wide variety of rooms with different layouts and features. Should you choose to stay with us again-and I hope you do- we will be sure to work with you to find a room that better suits your needs.

It sounds like there were a few highlights during your stay, including our central location and lounge. We'd love nothing more than to be able to add to that list during a future stay. If there's anything I can do now to start the process of restoring your trust in our hotel, please let me know.

Sincerely,

Robert Bray

General Manager
New Orleans Marriott
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1,898 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (505)
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Providence, Rhode Island
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 23, 2013

Stayed at the Marriott New Orleans for a conference over this past weekend. Arrived about 1:00, room not ready and was told that I would be called when a room became available, which the front desk staff did. Front desk staff was very efficient, as was the baggage storage staff. I was in meetings until 6:30, and then went back to get my room keys.

I was on the 24th floor in a corner room. The room itself was large, however the bathroom was very tight. Everything in the room from the mattress to the wallpaper to the curtains to furniture was very dated, like late 80's. The mattress on the bed was old, covered by a pillow top. While I slept well, the bed was a little saggy. So, everything in the hotel is dated.

As other reviewers have stated, the location on Canal Street is central to everything New Orleans. You can walk to many activities, including Bourbon Street, the port, the aquarium, and other famous tourist locations. No better location in New Orleans.

Food at this hotel was very good. Breakfast buffet was terrific, and the food provided at our various meetings was great. Serving staff in the conference breakfast and luncheons seemed less than pleasant, as if they didn't really want to be there. Housekeeping staff was terrific, very attune to security of your room.

If going to New Orleans for a special experience, I would not stay at this dated hotel. All the major chains are around this tourist area, Hilton, W, Sheraton, I would find one of them that has spent the money to keep the hotel up to date. This Marriott has not.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kori J, Resident Manager at New Orleans Marriott, responded to this review, November 11, 2013
Dear banker1225, thank you for reviewing your recent stay here at the New Orleans Marriott. It's disappointing to learn that your visit was less than ideal, and I'd like to personally apologize for any inconveniences. Despite the room decor issues, it sounds like you found a lot to love here on property, including exceptional cuisine, friendly, efficient service, and an ideal location.

We always strive for satisfaction in every facet of a guest's stay, which is why we look forward to another opportunity to show you a great time at our hotel. If you'd like to discuss these matters in greater detail, please don't hesitate to get in touch with me directly. Thanks--we hope to see you again soon.

Sincerely,

Kori Johnson

Resident Manager
New Orleans Marriott
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nh
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 23, 2013

Good location very clean and the breakfast was very good. The beignets were just as good as Café Du Monde The casino is a block away. French Quarters is 1 block but would advise to go be cautious it gets very rowdy Had dinner at New Orleans school of cooking a very nice time and good food

Room Tip: away from elevator and ice machine
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

This hotel was in a very good location - right next to Bourbon Street and the French Quarter. East to get to and in the middle of everything. Close to public transportation for touring around the city. I was disappointed in our room, though. It was more the quality of a two star hotel. It was acceptable, but not what I expected for this kind of hotel. The common areas were nice, plenty of assistance, clean and visible security. The parking (required valet) was very expensive. It was OK, but I would choose another hotel if I were returning.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Orange, FL
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed October 20, 2013

I am a Marriott Rewards member and so have stayed at a fair amount of Marriott properties. My last stay at a Residence Inn in Asheville, NC was a bit to be desired, but the New Orleans Marriott restored my faith in the Marriott brand. From the minute my taxi dropped me off, the bell hop was very helpful and very friendly. When I registered, the front desk was very polite and energetic. I went to my room and found it pleasant and clean. It did not have a great view and for over $300 a night, I hoped it was better, but the conference priced rooms were all sold out. Still it was very nice and even had a small fridge, desk, and a chair in addition to the king-sized bed. The bed was very comfortable and so were the pillows. Everything was very well-appointed and modern. When my colleagues and I asked the concierge about where a good coffee shop was that wasn't Cafe Du Monde, he gave us one right away. He was always very upbeat, helpful and old-school gentleman, a real delight. and refreshing. We ate breakfast in the hotel restaurant and had the buffet. It had a beignet station, which I thought was a great local tie-in. Unlike so many buffets, this one had a lot of fresh produce, omelettes made to order, great bakery items, and much more. The waitress was great about making sure we had plenty of hot coffee too. It was very pleasant and a nice respite. The hotel is very near so many things, it was easy to get around. It's in a safe part of town and the trolley runs by it. The casino is not far, if you want to go there. I'm not a big fan of it. I was there a few years ago and the lack of natural light and loud noise gave me a headache. I decided I really don't like casinos. I much prefer to be outside strolling in Jackson Square and looking at the art work by local artists, or on the trolley touring the Garden District. There was a great breeze blowing one day when we went to the river. Just watching the steam boats with their paddles was very tranquil and relaxing. There are great antique shops down Royal, I think that was the street. I'm not much of a Bourbon Street fan...too many drunk people and seediness for my taste. When you have a teenage girl and pass by a place called Barely Legal...well, your stomach kind of does flips when you think there's probably someone's daughter in there who is there because she doesn't think she has a choice...in fact, that's how I felt about most of Bourbon Street. When I was younger, I think I focused more on the great frozen daiquiris you could walk around with and how cool it was that you could drink Absinthe at Absinthe House and pretend that you and Hemingway had a bond. But I digress...the hotel is great...located conveniently to all the sights, clean and well-appointed rooms with excellent restaurants and wonderful customer service. I recommend it.

Room Tip: Be sure you ask for a river view and a higher floor.
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kori J, General Manager at New Orleans Marriott, responded to this review, November 4, 2013
Dear FloridaWriter, thanks for your kind words. It's wonderful to know that a stay here at the New Orleans Marriott restored your faith in the brand. Whether it's a guest's first or fifth visit, we always strive to provide an exceptional experience rooted in local flavor and character. We believe that any great experience begins with top-notch service, and that's why we staff only the most qualified and knowledgeable hospitality professionals. From check-in to checkout, it's our hope that your stay is filled with pleasant encounters, unexpected delights, and plenty of rest and relaxation.

You mentioned that you like walking around town. Our central location makes it easy to simply get out and go. You can go wherever the wind takes you, or, for a more structured adventure, we are always willing to recommend a few of our favorite destinations. And with the classic New Orleans streetcars passing right by our hotel, you can travel more swiftly without sacrificing scenery.

We'd love to host you again soon, so if there's anything we can do to help plan a visit, just let us know.

Sincerely,

Robert Bray

General Manager
New Orleans Marriott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 20, 2013

Stayed at this property last weekend during a time the hotel was completely booked for the LSU-UF game. Despite the full capacity everything was smooth. The property is in a great location for all French Quarter or nearby needs. Just two blocks from Bourbon Street and Harrah's Casino. The property is somewhat older but the rooms are modern and well maintained. I was on the 30th floor and no noise or other issues. The elevators are very efficient as they use the same technology that they use at the NY Marriott Marque property whereby you key in your floor number and it tells you which car to ride for a speedy trip to your floor. Certainly would stay at this property again.

Room Tip: Big hotel high floors can provide nice views.
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 19, 2013

This was a planned weekend getaway for DH and I. This was my first stay here and my DH second. We did valet parking because we planned to walk the city. Valet was $30+ a day. But please be advised. There really is NO free parking anywhere in the city.

Check in was a breeze. DH is an Elite Gold Marriott Member, so we walked up were greeted and told they were expecting us and were handed our room keys at 10:30 in the morning. Room was ready, no waiting.

We were on the 30th floor. The room was clean, a little aged, and had a great view of Canal street. Comfortable bed and all the necessities.

The hotel is in great proximity to everything. The French Quarter, Bourbon Street, Harrah's Casino, The Riverfront, and there is a trolley pick-up station right in front of the hotel. CVS is also located on the corner of Canal and Bourbon. Everything is right there!

This hotel's lobby is always hopping! There is a large lobby bar with a large sitting area. This was the weekend of the LSU vs. FSU game and there was a projection screen viewing of the game in addition to all of the TVs in the lobby. Very friendly and fun vibe. There is also the "5fifty5" restaurant, a Starbucks and a hotel shop in the lobby. (We did enjoy a club sandwich and cheese burger from the 5fifty5 restaurant.)

Overall this was a great stay. Would I visit this hotel again?....YES!

Stayed October 2013, traveled as a couple
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Additional Information about New Orleans Marriott

Address: 555 Canal Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#52 Family Hotel in New Orleans
#53 Business Hotel in New Orleans
#73 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — New Orleans Marriott 3.5*
Number of rooms: 1310
Reservation Options:
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Also Known As:
New Orleans Marriott Hotel New Orleans
Marriott New Orleans

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