This is a typical city/skyscraper Marriott property. The rooms were as expected, if a bit small and a fridge would have been nice in such a hot climate. The elevators were absolutely efficient and you can see where the cool system of entering your floor and taking the designated elevator cuts down on waiting. We also had excellent food at the onsite restaurant.
The thing that made this hotel stand apart from others we've visited is the staff. From morning until night, the staff went out of their way to personify southern hospitality. In particular, when asking for change in the gift shop, the employee took my $20 and WALKED me next door to Starbucks, got my change and handed it back to me. Most people would have just said "I don't have it, but Starbuck's will." In addition, Sue in the valet area saved our butts one morning when the airport shuttle didn't show up in time to take my husband to the airport. He was on the phone with the shuttle service and they were trying to tell him that they had been there. Sue took his phone and kindly (but firmly) told the company that she knows every driver and NONE of them had been there that morning. And that we were waiting out side with time to spare. Within five minutes, they had another shuttle for us. This is the type of employee every hotel should have, because she will earn repeat business.
- Also Known As:
- New Orleans Marriott Hotel New Orleans
- New Orleans Marriott Hotel
- Marriott New Orleans
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