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“Staff made this a standout” 4 of 5 stars
Review of New Orleans Marriott

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New Orleans Marriott
3.5 of 5 Hotel   |   555 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #92 of 156 Hotels in New Orleans
Harrisburg, PA
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Staff made this a standout”
4 of 5 stars Reviewed September 4, 2013

This is a typical city/skyscraper Marriott property. The rooms were as expected, if a bit small and a fridge would have been nice in such a hot climate. The elevators were absolutely efficient and you can see where the cool system of entering your floor and taking the designated elevator cuts down on waiting. We also had excellent food at the onsite restaurant.

The thing that made this hotel stand apart from others we've visited is the staff. From morning until night, the staff went out of their way to personify southern hospitality. In particular, when asking for change in the gift shop, the employee took my $20 and WALKED me next door to Starbucks, got my change and handed it back to me. Most people would have just said "I don't have it, but Starbuck's will." In addition, Sue in the valet area saved our butts one morning when the airport shuttle didn't show up in time to take my husband to the airport. He was on the phone with the shuttle service and they were trying to tell him that they had been there. Sue took his phone and kindly (but firmly) told the company that she knows every driver and NONE of them had been there that morning. And that we were waiting out side with time to spare. Within five minutes, they had another shuttle for us. This is the type of employee every hotel should have, because she will earn repeat business.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (663)
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Liberty, Pennsylvania, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 4, 2013

This was a pretty nice hotel. I was surprised because I read so many bad reviews after I won room bid on priceline for a 4 star in the french quarter. I have to say this place was in such a convenient place, like perfect place! The hotel was very nice, we had an upgraded view room on the river/city and as I said in the title it was just a little smaller then I was used too. (but at least it had a fridge!) The bathroom also didn't have a fan...which was odd, so you have to leave the door open and I'd bring spray when you have to do the #2. The pool was VERY VERY small and not very young child friendly because people can drink up there and boy did they drink, I recommend this place for couples and familes with older kids. I enjoyed but would probably look at another place for my next visit just because of all the drama we had with our room reservations ( we reserved a 2 king rooms and our rooms became rooms with 2 FULL size beds, it got a little heated and they got kinda rude until a manager fixed it) and the internet price was insanely high and breakfast was not included and was pricey.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lilburn, Georgia, United States
1 review
4 of 5 stars Reviewed September 4, 2013

We did a girls getaway in New Orleans in July. We stayed at the Marriott and I was very surprised. We asked for adjoining rooms and they accommodated us. Our rooms were spacious and clean. The hotel is centrally located. If I had to give one negative critique it would be that we had to wait in long lines to check in and then had to wait for our room. However, to make it up to us they gave us a couple drink tickets to go to the bar. I would stay here again.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tahlequah, Oklahoma
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 3, 2013

I spent a week at the Mariott in August 2013. The biggest plus was the staff. They were all so friendly and helpful that I hate not to give a better rating. But in all honesty, the room, the restaurant, and the bar were passable but nothing special.

Room Tip: Like everything in New Orleans, the higher the better.
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Srinagar, India
Level Contributor
130 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed September 3, 2013

DISAPPOINTED BY THE SERVICE
Great location

It took them three days and two room changes but still couldn't fix a tap! A business traveler could least appreciate that.
Slow service at the desk and no slippers and slow with requests.

AMAZING views of the Mighty Mississippi from the top floor room so try staying there

Excellent central location

Good sleep though

Room Tip: TOP floor river FACING ...beautifulllll!
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  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Poway, California, United States
Level Contributor
2 reviews
4 of 5 stars Reviewed September 3, 2013

Enjoyed my stay at the hotel and the food and service in 5fifty5, The hotel is located in a great area and easy access to the city as a whole.. Walked to most of the locals and it wasn't difficult..

Elevators were a whole new experience..

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

We stayed here for a few nights before a cruise and found this to be a good option. This was our first NOLA trip, and we were with our 8-year-old. I appreciate the location's being close to everything, but not too close for our boy to fully experience NOLA. The lobby of this hotel was nicer than our room but it was just fine.
I wouldn't exactly recommend this, but it is possible to walk to the port of NOLA with bags, if they have wheels!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about New Orleans Marriott

Address: 555 Canal Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#55 Family Hotel in New Orleans
#58 Business Hotel in New Orleans
#73 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — New Orleans Marriott 3.5*
Number of rooms: 1333
Official Description (provided by the hotel):
Indulge in spacious style and modern convenience at the New Orleans Marriott. Located within the heart of the French Quarter, our New Orleans hotel offers a range of premium amenities that will make you feel at home. Choose from 1,333 rooms and suites, each appointed with chic furnishings and thoughtful extras like high-speed WiFi and flat-panel TVs, or upgrade to a MClub Level room, and take advantage of exclusive access to the MClub Lounge. Experience innovative dining at 5 Fifty 5, our French Quarter hotel's restaurant, or order a delicious meal from the comfort of your room or suite. Planning a meeting or social event? Explore our 80,000 square feet of sophisticated event space, and let our dedicated planning team help you organize every detail, saving you time and stress. And of course, no visit to the city would be complete without taking time to experience Bourbon Street and the rest of the French Quarter - all located near our hotel. ... more   less 
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Also Known As:
New Orleans Marriott Hotel New Orleans
Marriott New Orleans

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